Claims Adjuster Senior - Litigation

Progressive; San Antonio (TX); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Disability (short & long-term)

Parental & family leave

Diversity, inclusive & welcoming ERGs

Career development & tuition support

Job summary

Progressive is seeking a Senior Claims Specialist to investigate complex injury claims, consulting with police, medical staff, claimants and others to determine coverage, liability and total claim value. This hybrid role reports to an office ~four days per month, with flexible in-office options.

Location spans multiple Texas offices (Austin, Corpus Christi, Dallas/Fort Worth, El Paso, Houston, Lubbock, McAllen, San Antonio).

Qualifications

• Five years of relevant work experience with two years in claims handling.
• Two years in claims handling and a bachelor’s degree.
• Four years of relevant work experience with two years in claims handling and an associate degree.

Responsibilities

• Investigate complex and high-risk injury claims.
• Consult with police officers, medical professionals, claimants and others involved in the accident.
• Determine coverage, liability and total value of the claim.
• Support a hybrid office environment with meetings, training and collaboration.

Skills

Rapport building

Negotiation

Customer service

Organization & multitasking

Coverage & liability analysis

Discovery tools

Education

Bachelor's degree

Associate degree

Tools

Interrogatories

Depositions

Production of documents

Job description

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Location: Open to any Texas claims office area in Austin, Corpus Christi, Dallas/Fort Worth, El Paso, Houston, Lubbock, McAllen and San Antonio.

Schedule:Monday - Friday, 8:00AM-5:00PM

Must-have qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• $77,000-$93,500/year (dependent on level of experience)
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.