Claims Adjuster Senior - Litigation

Progressive; El Paso (TX); Hybrid; USD 77,000 - 94,000; Full time

Job summary

Progressive seeks a senior claims specialist to investigate complex injury claims, determine coverage and liability, and value the claim. You will consult with police, medical professionals, claimants and others involved in the accident, shaping settlement discussions.

The role is hybrid, with four in-office days per month for meetings and coaching; in-office work is possible more often if preferred. Location includes Texas offices in multiple cities.

Qualifications

• Must have 5+ years of relevant work experience with 2 years in claims handling, OR
• 2 years in claims handling with a bachelor’s degree, OR
• 4 years of relevant work experience with 2 years in claims handling and an associate degree

Responsibilities

• Investigate complex and high-risk injury claims while determining coverage and liability
• Consult with police, medical professionals, claimants and others involved in the accident
• Work in a hybrid role reporting to an office about four days per month for meetings and training

Skills

Rapport building

Negotiation

Customer service

Organization

Problem solving

Discovery tools usage

Education

Bachelor’s degree

Associate degree

Tools

Interrogatories

Depositions

Production of documents

Job description

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Location: Open to any Texas claims office area in Austin, Corpus Christi, Dallas/Fort Worth, El Paso, Houston, Lubbock, McAllen and San Antonio.

Schedule:Monday - Friday, 8:00AM-5:00PM

Must-have qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document

Compensation

• $77,000-$93,500/year (dependent on level of experience)
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

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