Claims Adjuster Senior - Injury

Progressive; Everett (WA); Hybrid; USD 69,000 - 97,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Life insurance

Paid time off

Disability insurance

Parental leave

Diversity & inclusion

Job summary

Progressive is seeking a Senior Claims Specialist to investigate complex injury claims, including attorney-represented cases, and determine coverage and liability. You will consult with police, medical professionals, claimants, and others to assess claim value, while navigating high-risk scenarios.

This hybrid role requires reporting to the office about four days per month for meetings, training, and teamwork, with an option to spend more days in-office.

Qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Responsibilities

• Investigate complex and high-risk injury claims, including attorney-represented cases
• Consult with police officers, medical professionals, claimants and others involved in the accident
• Determine coverage, liability and total value of the claim
• Report to office for important meetings, training and collaboration about four days per month

Skills

Rapport building

Negotiation

Customer service

Organization

Problem solving

Discovery tools usage

Auto Injury Claims experience

Education

Bachelor’s degree

Associate degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a senior claims specialist on our team, you'll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims - which may be attorney represented or have additional litigation features - you'll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You'll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you're welcome to work in the office more than four days per month.

Minimum qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements
• Strong negotiation and customer service skills
• Excellent organization and problem‑solving skills along with ability to multi‑task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• Two years Auto Injury Claims handling experience

Compensation

• Based on location and level of experience
  • Spokane Valley, WA: You will be paid $33.00 - $43.00/hour
  • Federal Way and Everett, WA:You will be paid $36.00 - $47.00/hour
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long‑term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F‑1 CPT, OPT, or STEM OPT, H‑1B, O‑1, E‑3, TN) statuses for this role.