Claims Adjuster — Empathetic Adjudication & Fast Resolution

Chubb; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Chubb is seeking a Claims Adjuster in Chicago, IL. You will adjudicate disability and related claims, request and review information from claimants and providers, and work to resolve cases with empathy and efficiency.

The role requires strong written and verbal communication, problem solving, and ability to manage multiple priorities in a fast-paced environment. Bilingual Spanish/English is a plus.

Qualifications

• 3+ years of claims experience required.
• Experience in customer-facing roles.
• Knowledge of medical terminology.

Responsibilities

• Adjudicate claims accurately per policy terms and guidelines.
• Request information from policyholders and providers as needed.
• Manage inventory and ongoing claim adjudication.
• Communicate empathetically via phone and written correspondence.
• Interact with policyholders and agents across service channels.
• Develop product and system knowledge; meet time/quality standards.
• Navigate multiple systems to find information quickly.
• Collaborate with team and leadership for customer service.
• Engage in continuous improvement initiatives.
• Participate in required training and duties as assigned

Skills

Communication

Customer focus

Organization

Multi-tasking

Analytical thinking

MS Office

System navigation

Insurance experience

Windows PC

Bilingual Spanish/English

Education

Medical terminology knowledge

Tools

MS Office (Outlook, Word, Excel)

Job description

Chubb is seeking a Claims Adjuster in Chicago, IL. You will adjudicate disability and related claims, request and review information from claimants and providers, and work to resolve cases with empathy and efficiency.

The role requires strong written and verbal communication, problem solving, and ability to manage multiple priorities in a fast-paced environment. Bilingual Spanish/English is a plus.