Claims Adjuster - Bilingual (Spanish)

The Responsive Auto Insurance Company; Plantation (FL); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Bilingual Claims Adjuster to join their dynamic team. This role involves guiding customers through the claims process, ensuring compliance with regulations, and maintaining detailed records. The company values integrity, innovation, and collaboration, providing a supportive environment for career development. With a focus on customer service, you will investigate claims, manage interactions, and work closely with various stakeholders. Join a forward-thinking organization committed to excellence and enjoy comprehensive benefits, including employer-paid healthcare and a 401(k) match.

Benefits

Employer-Paid Healthcare

401(k) with Company Match

Mental Health Support

Career Development Opportunities

Qualifications

• Bachelor's degree or high school diploma with relevant experience required.
• Active Florida 6-20 All Lines Adjuster License needed.

Responsibilities

• Investigate, evaluate, and resolve insurance claims.
• Review policies to verify coverage and address issues.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Microsoft Office Proficiency

Education

Bachelor's Degree

High School Diploma with 2+ years experience

Job description

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Description

Location:Remote (HQ is Plantation, Florida)

Department:Claims

Schedule:Monday to Friday; flexibility for additional hours as needed.

Salary:Commensurate based on experience and qualifications

About Responsive

Founded in 2007 and headquartered in Plantation, Florida,Responsiveis a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the most respected insurance agencies to deliver world-class service and claims experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.

Why Join Responsive?

At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:

• Employer-Paid Healthcare:Medical, dental, and vision plans with free preventative care.
• Retirement Savings:401(k) with company match.
• Wellness Programs:Mental health support and wellness initiatives.
• Career Development:Training and growth opportunities in a collaborative environment.

What You’ll Do

As aBilingual Claims Adjuster, you’ll guide customers through the claims process with empathy and expertise. From investigating coverage to resolving disputes, you’ll handle claims from start to finish while maintaining strong relationships with customers and stakeholders. Responsibilities include:

• Investigating, evaluating, and resolving insurance claims.
• Reviewing policies to verify coverage and address coverage issues.
• Managing customer interactions with professionalism and accuracy.
• Responding to demands, requests, and questions with clear, well-documented communication.
• Collaborating with attorneys, medical providers, and other stakeholders.
• Maintaining detailed and timely records.
• Ensuring compliance with federal, state, and company regulations.
  

Requirements

What We’re Looking For

• Education:Bachelor’s degree OR high school diploma with 2+ years of relevant experience.
• Licensing:Active Florida 6-20 All Lines Adjuster License.
• Language Skills:Fluent in Spanish and English (written and verbal proficiency required).
• Skills:Strong analytical, problem-solving, and communication skills. Proficiency in Microsoft Office.
• Experience:Customer-focused with experience in high-volume environments that require time management and attention to detail.
• Mindset:Self-motivated, team-oriented, and adaptable.

Our Culture

Responsive is a dynamic, inclusive workplace where integrity, innovation, and collaboration thrive. We foster an environment where employees are encouraged to:

• Adapt:Embrace change and continuously improve.
• Collaborate:Work transparently and respectfully with others.
• Engage:Show curiosity and a commitment to serving customers and teammates.
• Be Data-Driven:Leverage insights to drive decisions and improvements.

Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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