Claims Account Manager – US Middle Market

AXA Group; Location (WV); Remote; USD 130,000 - 228,000; Full time

Job summary

A leading insurance provider seeks a Claims Account Manager for their US Mid-Market business unit. Responsibilities include managing claims-related services for customers and promoting AXA XL's capabilities. The ideal candidate should have experience in vendor management, technical claims experience across various lines, and effective communication skills. Competitive salary and benefits are offered, including travel up to 20%.

Benefits

Competitive salary

Health and wellness programs

Retirement savings plan

Qualifications

• Advanced experience within a TPA or Insurance Carrier.
• Experience with multiple lines of business including Worker’s Compensation, Auto, and General Liability.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Represent AXA XL externally with brokers and customers.
• Manage claims-related service issues for clients.
• Conduct meetings with clients to resolve issues and manage ongoing relationships.

Skills

Claims account management

Vendor management

Organizational skills

Technical claims experience

Communication skills

Education

Bachelor’s Degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

Overview

Claims Account Manager – US Middle Market
Multiple Locations

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claim Account Manager – US Mid-Market for the Americas Claims team, you will be responsible for claim account management functions for customers in our growing US Mid-Market business unit, helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrator (TPA) and key distribution partners.

Responsibilities

• Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim program.
• Interaction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meeting.
• Conducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
• Leading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administrator.
• Manage and participate in Lessons Learned calls with internal and external stakeholders.

Qualifications

• Broad claims account and vendor management experience: Advanced experience within a TPA or Insurance Carrier.
• Robust organizational abilities to track multiple projects and tasks.
• Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker’s Compensation, Auto, General Liability Property and Umbrella.
• Technical skills with Excel, PowerPoint and Word and/or business intelligence tools to perform loss run data evaluations.
• Education: A Bachelor’s Degree or equivalent is required for this role. CPCU or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management and business partners.
• Travel is anticipated up to 20% of the time.

About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business — property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Rewards

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. Five Business Resource Groups focus on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 chapters around the globe. Robust support for flexible working arrangements, enhanced family-friendly leave benefits, and other inclusion initiatives are in place. AXA XL is an Equal Opportunity Employer.

Total Rewards: AXA XL’s reward program is designed to take care of what matters most to you, including health, wellbeing, and financial security. It provides competitive compensation and personalized benefits that evolve as you do.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy, Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Pillars include valuing nature, addressing climate change, integrating ESG, and AXA Hearts in Action volunteering and giving programs.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is $130,000 to $227,500 USD. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.