Claim System of Engagement Process Engineer

Chubb; Jersey City (NJ); On-site; USD 78,000 - 115,000; Full time

Job summary

Chubb, a global leader in insurance, seeks a Claim System of Engagement Process Engineer in Jersey City, NJ. The role involves improving claims processes, developing technology solutions, and collaborating with stakeholders to enhance customer experience and operational efficiency. This entry-level position requires strong analytical skills and a Bachelor's Degree.

Qualifications

• Bachelor’s Degree is recommended, but claims experience will be considered.
• Experience leading process discovery, analysis, and design.
• Strong analytical and problem-solving skills to determine viable solutions.

Responsibilities

• Enhance operational efficiency and customer satisfaction.
• Identify and execute process improvements across claims.
• Support development and implementation of innovative solutions.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft PowerPoint

MS Excel

Visio

Job description

Claim System of Engagement Process Engineer

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Claim System of Engagement Process Engineer

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Job Description

The Claims Process Engineer will be part of Chubb’s North America Claims System of Engagement Team and will be responsible for the development and execution of process initiatives across Claims. As a Process Engineer you will play a critical role in enhancing operational efficiency and customer satisfaction. You will work closely with product owners to support the development and implementation of innovative solutions, while also identifying and executing process improvements across the claims function. This role combines claims knowledge, process examination, data analysis, project/program management to lead improvement initiatives across claims. In this role you will work with stakeholders across Claim Operations, Business Units, and IT to develop technology solutions that support claim best practices and can be leveraged to support business strategies, capabilities, and processes. You will support cross regional / functional projects with multiple stakeholders, and success requires a combination of strong analytical skills, technical competency, and communication skills. You will leverage your process-driver, analytical communication, coaching and technical skills to identify, define, plan and implement transformative projects, process enhancements, automation and support organization goals.

Job Description

The Claims Process Engineer will be part of Chubb’s North America Claims System of Engagement Team and will be responsible for the development and execution of process initiatives across Claims. As a Process Engineer you will play a critical role in enhancing operational efficiency and customer satisfaction. You will work closely with product owners to support the development and implementation of innovative solutions, while also identifying and executing process improvements across the claims function. This role combines claims knowledge, process examination, data analysis, project/program management to lead improvement initiatives across claims. In this role you will work with stakeholders across Claim Operations, Business Units, and IT to develop technology solutions that support claim best practices and can be leveraged to support business strategies, capabilities, and processes. You will support cross regional / functional projects with multiple stakeholders, and success requires a combination of strong analytical skills, technical competency, and communication skills. You will leverage your process-driver, analytical communication, coaching and technical skills to identify, define, plan and implement transformative projects, process enhancements, automation and support organization goals.

Qualifications

QUALIFICATIONS

• Bachelor’s Degree is recommended, but claims experience will be considered
• Experience leading process discovery, process analysis, process design, or process optimization
• Ability to influence at multiple levels on relevant issues and challenges to secure buy-in
• Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise.
• Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide.
• Solid capability to execute with quality, within deadlines and a positive impact on customer experience.
• Process orientation with strong attention to detail
• Clear understanding of root cause analysis and ability to suggest creative resolutions.
• Knowledge of digital and automation solutions in the marketplace and how they potentially apply to the insurance industry.
• Robust communications/ presentation skills, verbal and written.
• Self-motivated, results-driven and well-organized individual
• Proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)
• Agile, Waterfall, or other project management/environment experience
  
  

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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