Claim Specialist

Farmington Displays, Inc.; Charlotte (NC); Remote; USD 52,000 - 70,000; Full time

Job summary

Farmington Displays, Inc. in Charlotte, NC is seeking a motivated Property & Auto Claims Adjuster to join our growing claims organization.

This role supports remote caseloads for property and casualty lines, requiring 1–3 years of claims or related experience, plus excellent customer service and communication skills. You will independently manage claims from intake to resolution, maintain quality standards, and collaborate with policyholders, agents, and partners.

Qualifications

• 1-3 years of insurance claims, customer service, risk management, or related professional experience.
• Residence in North Carolina, South Carolina, or an adjacent state with the ability to work remotely from a dedicated home office environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Independently manage a remote caseload of property and auto claims.
• Deliver outstanding service to policyholders, clients, agents, and business partners.
• Maintain quality standards and timely diary management.
• Communicate effectively with all parties throughout the life of a claim.
• Adhere to claims handling best practices and regulatory requirements.

Skills

Insurance claims

Customer service

Remote work

MS Office

Communication skills

Tools

Claim management systems

Job description

Position Summary

We are seeking a highly motivated, customer-focused Property & Auto Claims Adjuster to join our growing claims organization. This is an excellent opportunity for an individual with 1-3 years of claims, insurance, customer service, or related professional experience who is looking to advance their career in the property and casualty insurance industry.The ideal candidate is a driven professional who demonstrates exceptional work ethic, strong organizational skills, and a commitment to delivering outstanding service to policyholders, clients, agents, and business partners. This position requires the ability to independently manage a remote caseload, maintain quality standards, and communicate effectively with all parties throughout the life of a claim.

Mandatory Qualifications

• 1-3 years of insurance claims, customer service, risk management, or related professional experience.
• Residence in North Carolina, South Carolina, or an adjacent state with the ability to work remotely from a dedicated home office environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proven ability to work independently and remain productive in a remote work setting.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite and web-based claim management systems.
• Professional demeanor and commitment to ethical business practices.
• Reliable high-speed internet connection and dedicated workspace.

Desired Competencies

• A customer-first mindset and a passion for delivering exceptional service.
• Professionalism and integrity in every interaction.
• Outstanding work ethic and dedication to achieving results.
• Self-motivation and accountability while managing a remote workload.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and business needs.
• Commitment to timely, accurate, and fair claim resolution.
• A positive attitude and willingness to learn and grow within the organization.
• Exceptional file management and documentation skills in a remote environment.

What Success Looks Like

• Deliver industry-leading customer service through proactive communication and responsive claim handling.
• Efficiently manage a remote inventory of property and auto claims while maintaining accuracy and quality standards.
• Meet or exceed productivity, quality, and service expectations.
• Communicate clearly, professionally, and effectively with all stakeholders.
• Demonstrate ownership, accountability, and sound judgment throughout the claim lifecycle.
• Consistently adhere to established claims handling best practices, file management standards, and service level expectations, ensuring all claim activities, contacts, investigations, and follow-up actions are completed within required timeframes.
• Maintain organized, well-documented claim files that reflect timely diary management, regulatory compliance, and adherence to company and client-specific handling guidelines.
• Contribute positively to team goals and organizational success.
• Embrace continuous learning and demonstrate a commitment to professional growth within the claims organization.

Location Requirement

Remote candidates must reside in North Carolina, South Carolina, or a bordering state and be available to work standard business hours within the Eastern Time Zone.