Claim Representative Trainee, Outside Property - Dunwoody/Brookhaven

The Travelers Indemnity Company; Alpharetta (GA); Remote; USD 48,000 - 81,000; Full time

Job summary

An established industry player is seeking an entry-level Claims Professional to join their innovative team. This role offers a unique opportunity to develop skills in investigating and resolving property claims while ensuring compliance with quality standards. As part of a collaborative environment, you will engage in training and manage claims of varying complexity, providing exceptional service to customers. With a focus on personal and professional growth, this position supports a healthy work-life balance through remote work options and comprehensive benefits, making it an exciting opportunity for those passionate about customer service and problem-solving.

Benefits

Health Insurance

401(k) Matching

Paid Time Off

Wellness Programs

Community Involvement Opportunities

Qualifications

• Bachelor’s Degree preferred or two years of relevant experience.
• High School Diploma or GED with one year of customer service experience.

Responsibilities

• Manage the entire claim lifecycle for moderate severity claims.
• Negotiate claim settlements and provide excellent customer service.
• Perform physical inspections and maintain necessary licenses.

Skills

Customer Service

Analytical Skills

Effective Communication

Attention to Detail

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, reflecting salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$48,700.00 - $80,400.00

Target Openings

1

What Is the Opportunity?

This is an entry-level position requiring successful completion of training to advance to Claim Professional, Outside Property. The role involves developing skills in investigating, evaluating, negotiating, and resolving claims of lesser value and complexity. Responsibilities include managing the entire claim lifecycle, ensuring compliance with quality standards and regulations. The position is fully remote and may include a mix of mobile and home-based work.

What Will You Do?

1. Complete required training through online, virtual, classroom, and on-the-job methods, which may require travel.
2. Handle 1st party property claims of moderate severity and complexity.
3. Establish damages scope, utilize estimates, and investigate claims thoroughly.
4. Determine coverage, damages, liability, and reserves accurately.
5. Negotiate claim settlements within authority limits.
6. Correspond with denial letters, reservations of rights, and other complex communications.
7. Manage damages, maintain diaries, and ensure timely resolution.
8. Provide excellent customer service to all stakeholders.
9. Refer claims to specialized units as appropriate.
10. Perform administrative duties as needed.
11. Support multi-line claim handling as required.
12. May participate in legal proceedings.
13. Maintain necessary licenses and certifications.
14. Perform physical inspections, including climbing ladders safely.
15. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or two years of relevant experience.
• Strong ownership attitude and customer focus.
• Effective communication skills.
• Attention to detail and ability to manage high-volume workloads.
• Analytical and judgment skills.
• Valid passport preferred.

What Is a Must Have?

• High School Diploma or GED with one year of customer service experience OR Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health insurance coverage from day one.
• Retirement plans including 401(k) matching and pension.
• Paid Time Off and holidays.
• Wellness and mental health programs.
• Volunteer and community involvement opportunities.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to inclusive hiring practices. Candidates in Colorado do not need to disclose educational dates. For questions about physical requirements, contact us via email. We reserve the right to adjust the level of the position as needed. For more information on benefits, visit our benefits page.