Claim Rep Trainee, Outside Property - Baltimore Co. MD

Travelers; Baltimore (MD); Remote; USD 48,000 - 81,000; Full time

Job summary

A leading company in the property casualty insurance sector is seeking a Claim Rep Trainee for the Baltimore area. This entry-level role involves investigating and resolving claims, requiring strong customer service skills and attention to detail. Successful candidates will enjoy comprehensive benefits, including health insurance from day one, 401(k) matching, and generous paid time off.

Benefits

Health insurance coverage from day one

Matching 401(k) contributions

Minimum of 20 days Paid Time Off annually

Wellness programs and mental health support

Qualifications

• High School Diploma or GED plus one year of customer service experience.
• Bachelor’s Degree preferred or at least two years of customer service or related experience.
• Valid driver’s license.

Responsibilities

• Investigate, evaluate, negotiate, and resolve claims of lesser value and complexity.
• Complete required training combining online, virtual, classroom, and on-the-job learning.
• Establish accurate damage scope and utilize estimates for damages.

Skills

Customer-centric approach

Analytical thinking

Attention to detail

Communication skills

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

Claim Rep Trainee, Outside Property - Baltimore Co. MD

Join to apply for the Claim Rep Trainee, Outside Property - Baltimore Co. MD role at Travelers

Claim Rep Trainee, Outside Property - Baltimore Co. MD

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Join to apply for the Claim Rep Trainee, Outside Property - Baltimore Co. MD role at Travelers

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, reflecting salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, skills, education, credentials, and experience. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$48,700.00 - $80,400.00

Target Openings

2

What Is the Opportunity?

This position is fully remote, possibly involving mobile work and/or work from your primary residence. It covers the Baltimore, MD territory, so residence in that area is required. This is an entry-level position requiring successful completion of training to advance to Claim Professional, Outside Property. The role involves investigating, evaluating, negotiating, and resolving claims of lesser value and complexity, ensuring quality claim handling throughout the claim lifecycle. It includes customer contact, coverage review, investigation, evaluation, reserving, negotiation, and resolution, with compliance to quality standards and regulations.

What Will You Do?

• Complete required training combining online, virtual, classroom, and on-the-job learning, which may require travel.
• Handle 1st party property claims of moderate severity and complexity.
• Establish accurate damage scope and utilize estimates for damages.
• Investigate and evaluate relevant facts, including coverage, damages, liability, and business interruption.
• Establish claim and expense reserves accurately and timely.
• Determine settlement amounts and negotiate within authority limits.
• Write denial letters, reservations of rights, and other complex correspondence.
• Assess damages, manage damages using evaluation tools, and meet quality standards.
• Maintain claim diaries and manage file inventory for timely resolution.
• Handle claims in compliance with applicable regulations.
• Provide excellent customer service and refer claims to specialized units when necessary.
• Perform administrative functions and respond to workforce management needs.
• May attend legal proceedings as needed and maintain required insurance licenses.
• Capable of physically inspecting damaged structures, including climbing ladders safely.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree preferred or at least two years of customer service or related experience.
• Ownership attitude and customer-centric approach.
• Intermediate verbal and written communication skills.
• Attention to detail and ability to manage multiple priorities.
• Analytical thinking and judgment skills at a basic level.
• Valid passport preferred.

What is a Must Have?

• High School Diploma or GED plus one year of customer service experience, or a Bachelor’s Degree.
• Valid driver’s license.

What Is in It for You?

• Health insurance coverage from day one.
• Matching 401(k) contributions, pension plan, and student loan assistance programs.
• Minimum of 20 days Paid Time Off annually plus holidays.
• Wellness programs and mental health support.
• Community involvement opportunities and matching gift programs.

Employment Practices

Travelers is an equal opportunity employer that values diversity. Candidates in Colorado are not required to disclose educational dates. For questions about physical requirements, contact us. We reserve the right to adjust the level of the position. For more benefits information, visit this link.