Claim Professional Development Program Internship (CPDP Intern)

Travelers; Mather (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

Travelers is offering an entry-level claims compensation program in the United States. You will be onboarded to Travelers systems, handling personal and business claims of basic to moderate complexity, and learn strategies to investigate, negotiate and resolve claims with strong verbal and written communication skills.

You will observe, ride-alongs, and work with a mentor to develop foundational claims knowledge while building customer service and analytical skills.

Qualifications

• GPA of 3.0 or higher is preferred.
• Majors such as Business Administration, Liberal Arts (business-focused), Business Management, Risk Management and Insurance, or related disciplines are suggested.
• Knowledge of Microsoft Office and basic computer skills are required.

Responsibilities

• Structured onboarding to Travelers systems and protocols.
• Exposure to Personal and Business Insurance claims of basic to moderate complexity.
• Learn and apply strategies for investigating, negotiating and resolving claims thoroughly and efficiently.
• Develop knowledge of what happened, estimating damage, and determining applicable coverages while helping customers through written and verbal communication.
• Shadow experienced staff through desk work and ride-alongs to learn claims processes.
• Collaborate with a mentor to understand claims through core assignments.
• Build a foundation in customer service, analysis and problem-solving skills.
• Complete meaningful project work.
• Perform other duties as assigned.

Skills

Microsoft Office

Education

Bachelor's degree

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $25.00 - $26.00

What Is the Opportunity?

Applicants must be authorized to work for ANY employer in the U.S. now and in the future. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT for this role.

Housing assistance is not provided.

What Will You Do?

• Structured onboarding to Travelers systems and protocols.
• Exposure to Personal and Business Insurance claims of basic to moderate complexity.
• Learn and understand effective strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently.
• Develop knowledge of what happened, estimating damage, determining what coverages apply and helping our customers through the process through strong verbal and written communication skills.
• Observe the work of the Claim Professional through desk and "ride-alongs" with experienced employees.
• Work with a designated manager/mentor to develop knowledge of claims through core assignments.
• Develop a strong foundation of customer service, analytical and problem-solving skills.
• Complete challenging and meaningful project work.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Preferred cumulative GPA of 3.0 or above.
• Suggested college majors include Business Administration, Liberal Arts (with business focus preferred), Business Management, Risk Management and Insurance or a business-related discipline.
• Knowledge of Microsoft Office.

What is a Must Have?

Obtained or pursuing a Bachelor’s degree.

Employment Practices

Travels is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travels reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment.

Travelers has been recognized by organizations such as G.I. Jobs and Military Times.

Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Imagine other opportunities here.