Claim Operations Associate I - Corporate Claims

Great American Insurance Group; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Great American Insurance Group is seeking a Claims Operations Support professional to join their Corporate Claims Division in Cincinnati. This entry-level position offers a chance to work in a hybrid schedule after training and includes various responsibilities related to claim processing and support for over 150 Claim Professionals. Ideal candidates will possess analytical and communication skills, along with a commitment to learning about insurance processes in a collaborative team environment.

Benefits

Medical, dental, and vision plans

PTO and paid holidays

Commuter benefits

Employee stock purchase plan

Education reimbursement

401(k) plan with company match

Paid parental leave/adoption assistance

Qualifications

• 1-5 years of related experience preferred.
• Beginner to intermediate knowledge of claim systems and policy analysis.
• Develops knowledge of insurance-related policies.

Responsibilities

• Assist in claim intake and process financial transactions.
• Update claim files and maintain necessary data.
• Comply with company regulatory guidelines.

Skills

Analytical skills

Interpersonal skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Corporate Claims Operations team.

Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The P&C claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery , and everything in between for 20 claim department s and 3 other Corporate shared services within the Great American organization . This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth . Hours of operation are Monday through Friday 8am to 8pm ET.

This position is available in our Cincinnati, OH office. After completing the training period, a hybrid work schedule will be offered. This position will work a Monday through Friday schedule from 8AM - 5PM EST.

Essential Job Functions and Responsibilities:

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests

• Perform claim operations and payment functions for one or more lines;

• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system

• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds

• May perform systems functions, including determining errors/corrections on claims system(s).

• Update claim files and maintains, corrects and/or updates data using office technology

• Learns basic claim handling and how support is necessary

• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding

• Perform mail functions including research to identify recipient for misdirected mail within the company or externally

• Exhibits ability to use appropriate resources necessary to complete support requirements

• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues

• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.

• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

• May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.

• May assist in training less experienced Claim Operations Professionals

• Complies with company and regulatory guidelines

• Performs all other duties as assigned

• Participate in industry based continued education

Job Requirements

• High school diploma or equivalent

• Generally, 1-5 years of related experience.

• Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.

• Develops knowledge of local, state, and federal insurance-related policies.

• Develops analytical and organizational abilities with a focus on prioritization.

• Develops working knowledge of claim data processing systems.

• Demonstrates interpersonal and communication skills.

Business Unit:

Corporate Claims

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.