Claim Manager

Principal Financial Group; Des Moines (IA); Hybrid; USD 85,000 - 152,000; Full time

Job summary

Principal Financial Group seeks an experienced Claim Manager to lead day-to-day operations within assigned claims teams and ensure consistent policy interpretation, process adherence, and achievement of productivity, quality, service, and customer satisfaction targets.

You will manage people, drive performance, and collaborate with underwriting, sales, operations and customer service to support business objectives. This role requires strong leadership, adaptability, and focus on compliance.

Qualifications

• 8+ years in claims, customer service or financial services.
• 2+ years in leadership.
• Coaching and mentoring skills.
• Strong organizational/leadership and negotiation skills.
• Ability to adapt to frequent change and own issues.

Responsibilities

• Lead, coach, and develop claims staff, including hiring, onboarding, training, performance management, and career development.
• Ensure consistent interpretation and application of policy provisions and claims adjudication standards; monitor KPIs and compliance.
• Participate in departmental initiatives and projects to improve processes, customer experience and efficiency; support strategic change initiatives.
• Collaborate with internal partners to resolve issues and support business objectives.

Skills

Leadership experience

Coaching & mentoring

Communication skills

Organizational skills

Negotiation

Adaptability

Attention to detail

Confidentiality

Job description

What You'll Do

The Claim Manager is responsible for leading day-to-day operational performance within assigned claims teams. Ensures consistent interpretation and application of policy language, drives adherence to standard processes, and supports the achievement of productivity, quality, service, expense control, and customer satisfaction targets. Operates with a strong focus on people leadership, operational execution, and compliance.

• Lead, coach, and develop claims staff, including hiring, onboarding, training, performance management, and career development. Ensure appropriate staffing levels and workload distribution to meet service and productivity expectations.
• Ensure consistent interpretation and application of policy provisions and claims adjudication standards. Monitor and manage team performance against established KPIs (productivity, quality, service, expenses, customer satisfaction). Identify operational risks, process gaps, and improvement opportunities; implement corrective actions as needed. Ensure compliance with all applicable laws, regulations, and internal policies.
• Participate in departmental initiatives, task groups, and projects focused on improving claims processes, customer experience, and operational efficiency. Support implementation of strategic initiatives and change management efforts within assigned teams. Provide subject matter expertise and frontline insights to senior leadership.
• Perform other job-related duties and special projects as assigned. Collaborate with internal partners across underwriting, sales, operations, and customer service to resolve issues and support business objectives.

Who You Are

• 8+ years of claim, customer service or financial services experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• 2+ years of leadership experience.
• Coaching and mentoring skills and being able to influence and motivate others.
• Must possess strong organizational/leadership and negotiation skills.
• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.
• Strong proficiency and business unit products, processes and systems.
• Strong communication skills.
• Ability to handle multiple tasks in a fast-paced environment with attention to detail.
• Must be able to maintain confidentiality.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$84600 - $152400 / year

Salary Details

The following locations are examples of market-specific salary ranges across different geographies.

• Wichita, KS: $84,600 - $114,300 / year
• Des Moines, IA: $89,300 - $120,650 / year
• Charlotte, NC: $94,000 - $127,000 / year
• Chicago/Minneapolis: $103,400 - $139,700 / year
• Los Angeles/New York City: $112,800 - $152,400 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environment

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we’re not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

11/6/2026

Most Recently Posted Date

11/6/2026

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.

LinkedIn Remote Hashtag

#LI-Remote