Claim Counsel Operations Assistant

RLI Corp; Peoria (IL); On-site; USD 62,150,000 - 85,446,000; Full time

Benefits offered by this job

Flexible & hybrid work arrangements

PTO & holidays

ESOP

Job summary

RLI Corp in Peoria, IL is seeking an administrative support professional to assist the Claim Counsel team. You will open matters, manage filings, and coordinate outside counsel payments, ensuring proper coding and timely reporting.

Strong MS 365 and Excel skills are essential in a detail‑driven, fast-paced setting. You will handle multiple tasks, maintain accurate documents, and support preparation of reports and newsletters.

Qualifications

• High school diploma or equivalent with 2+ years of related experience in insurance or litigation.
• Proficient with MS 365, especially Excel, and data management.
• Excellent communication, organization and attention to detail.

Responsibilities

• Provide both basic and complex operational support for Claim Counsel team administration.
• Open new Claim Counsel matters, update claim system, and provide documents to outside counsel.
• Track and process payment of outside counsel direct bills and settlement payments.
• Update electronic files for proper coding and reporting purposes.
• Identify litigation hold recipients, draft preservation notices, track acknowledgments.
• Oversee closing of matters in claim system and maintain documentation.
• Maintain active outside coverage counsel lists and assist with subpoenas.
• Prepare reports, presentations and distribute team newsletters.

Skills

Interpersonal skills

MS 365 proficiency

Excel

Data management

Detail-oriented

Multitasking

Education

High school diploma or equivalent

Tools

MS 365

Excel

Job description

About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Principal Duties & Responsibilities

• Provide both basic and complex operational support for Claim Counsel team administration.
• Open new Claim Counsel matters, update claim system, and obtain and provide documents to outside counsel.
• Accurately and timely track and process payment of outside counsel direct bills and settlement payments while adhering to company requirements.
• Update electronic file to ensure proper coding for reporting purposes.
• Identify litigation hold recipients, draft and issue document preservation notices, track acknowledgments and issue releases.
• Oversee the closing of matters in claim system and obtain and file required documentation.
• Maintain list of active outside coverage counsel.
• Perform administrative tasks to assist with litigation hold and subpoena processes.
• Track receipt of and response to time-sensitive pre-suit statutory claim notices to Company.
• Update and maintain various spreadsheets and lists utilized by team.
• Responsible for maintaining current corporate disclosure notices.
• Provide administrative support for updating, maintaining, and distributing reports and lists.
• Prepare PowerPoint presentations with content provided by team members.
• Provide administrative support for team newsletter.
• Assist team members with processing employee expense reports.
• Assist in other projects as needed.

Education & Experience

Typically requires a high school diploma 2+ years of related experience, preferably in insurance or litigation [OR] equivalent level of education and experience

Knowledge, Skills, & Competencies

Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with counsel, co-workers and management. Must be proficient with computers and technology with the ability to readily adapt to software systems and applications. Proficient in MS 365 applications, especially Excel, and data management. Adept at electronic file/data transfer. Provide creative solutions to administration and management of Claim Counsel team. Must be detail-oriented and practice good organizational skills. Ability to follow procedures as outlined by management. Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment. Ability to perform quality work while meeting processing deadlines with minimal oversight.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range $21.69 - $29.82

Total Rewards

• Financial Incentives
• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Work & Life
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Health & Wellness
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications.

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Company Overview

RLI is a specialty insurance company that helps customers navigate the world of insurance and risk. For more than a half century, we’ve been helping people and companies safeguard their assets through our innovative portfolio of property and casualty coverages and surety products. We’re not what you’d expect from a typical insurance company. From our products to our business model, our culture to our results — we’re different.

About Us Culture Glassdoor Reviews Financial Results Employee/Applicant Privacy Notice