Claim Assistant - In Office

CCMSI; Overland Park (KS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO 4 weeks

Benefits package

401(k) and ESOP

Career growth opportunities

Team culture

Job summary

CCMSI is seeking a Claim Assistant for their Overland Park, KS location. This 100% in-office position supports the adjusting staff with essential administrative duties, handling calls, mail, and documentation to keep daily operations running smoothly. Growth opportunities exist in future claim-handling roles within CCMSI.

The role requires organization, reliability, and proficiency with MS Office. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• Previous office experience (insurance or medical background a plus).
• Strong organizational skills with the ability to prioritize multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Reliable attendance and ability to work fully in-office.

Responsibilities

• Answer and manage incoming calls on the branch main line.
• Process incoming faxes, physical mail, and electronic documents.
• Assist with medical bill inquiries, state form submissions, and special projects.
• Prepare, organize, and maintain claim documentation.
• Provide daily operational support to the adjusting team and branch leadership.
• Collaborate with team members to ensure timely and accurate service delivery.

Skills

Office experience

Organizational skills

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Claim Assistant

Overview

Claim Assistant

Location: Overland Park, KS – In‑Office Only (No Remote Opportunity)

Schedule: Monday–Friday, 8:00 AM–4:30 PM CT (37.5 hours/week)

Salary Range: $18.00–$22.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable workloads, employee ownership, and a collaborative culture. Our employee‑owners are empowered to grow, contribute, and make a meaningful impact.

Job Summary

We are seeking a Claim Assistant to join our Overland Park, KS branch. This position is 100% in‑office with no remote opportunity. In this role, you will provide essential administrative and client support to our adjusting staff and supervisor, helping ensure smooth daily operations. This position offers growth potential into future claim‑handling roles within CCMSI.

Responsibilities

When we hire support team members, we look for organized, dependable professionals who thrive in fast‑paced environments and take ownership of every detail. In this role, your accuracy and efficiency will directly support a busy team of adjusters and our client service commitments.

What You’ll Do

• Answer and manage incoming calls on the branch main line
• Process incoming faxes, physical mail, and electronic documents
• Assist with medical bill inquiries, state form submissions, and special projects
• Prepare, organize, and maintain claim documentation
• Provide daily operational support to the adjusting team and branch leadership
• Collaborate with team members to ensure timely and accurate service delivery

Required

Qualifications

• Previous office experience (insurance or medical background a plus)
• Strong organizational skills with the ability to prioritize multiple tasks
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Reliable attendance and ability to work fully in‑office

Nice To Have

• Familiarity with medical terminology
• Prior experience in insurance, claims, or customer service

Performance Metrics

• Internal audits and compliance reviews
• Annual performance evaluations
• Quality, timeliness, and accuracy of support provided to the team

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer

CCMSI is an affirmative action / equal employment opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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