Claim Advocate, Financial Services Group

Aon plc; Glendale (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Aon plc is seeking a Claims Advocate within its Financial Services Group. This hybrid role supports clients from our Los Angeles, San Francisco, Chicago, Atlanta or Denver offices, handling end-to-end claims processes and engaging insurers to secure favorable resolutions.

Responsibilities include advising on reporting, obtaining insurer positions, and serving as the client advocate. A Bachelor's degree or equivalent experience is required, with at least five years in claims or related fields.

Qualifications

• Bachelor's degree or equivalent years of proven experience.
• Has at least 5 years' experience handling claims or commensurate legal or insurance experience.

Responsibilities

• Manage the claims process for FSG clients from start to finish.
• Provide expert advice on reporting procedures and claims process.
• Ensure timely and accurate reporting of claims.
• Obtain and review coverage positions from insurers.
• Establish and manage lines of communication between clients and insurance carriers.
• Serve as the point person for the client on all FSG claims related matters.
• Serve as the client's advocate with the insurers.
• Collaborate with clients and brokers on coverage issues.
• Maintain documentation of claims related correspondence.
• Work with Claims Attorneys to resolve complex claims issues.

Skills

Claims management

Financial Lines

Analytical skills

Attention to detail

Customer skills

MS Office

5+ years exp

Education

Bachelor's degree

Tools

MS Office

Job description

Claims Advocate - Financial Services Group

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Financial Services Group Legal and Claims Practice Group.

This will be a hybrid role working from our Los Angeles, San Francisco, Chicago, Atlanta or Denver AON office location.

AON is in the business of better decisions

At AON, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Manage the claims process for Aon's Financial Services Group's ("FSG") clients from start to finish
• Provide expert advice on reporting procedures and claims process
• Ensure timely and accurate reporting of claims
• Obtain and review coverage positions from insurers
• Establish and manage lines of communication between clients and insurance carriers
• Serve as the point person for the client on all FSG claims related matters
• Serve as the client's advocate with the insurers
• Partner with clients to ensure that insurers are updated as necessary with respect to pending claims
• Obtain consent from insurers for retention of defense counsel and vendors
• Engage insurers in resolution of claims, such as seeking consent to settlement opportunities and ensuring payment of defense fees and expenses
• Assist clients and brokers on coverage issues for Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies
• Maintain adequate documentation of claims related correspondence
• Work alongside Claims Attorneys to help clients resolve complex claims issues
• Contribute to data produced by the Legal and Claims Practice Group for the benefit of internal and external clients
• Any and all other responsibilities as deemed necessary by supervisor to achieve the purpose of the job

How this opportunity is different

Our approach to claims management is quite simple: through hard work, dedication, and creative thinking, we can help our clients achieve favorable claim resolutions. We are proud of the investment our firm has made in this valuable client resource and firmly believe Aon's Legal and Claims Practice Group is a significant competitive advantage for our clients.

Skills and experience that will lead to success

• Demonstrates a strong understanding of claims management process
• Possesses knowledge of Financial Lines market and insurer partners
• Analytical skills
• Attention to detail
• Customer and interpersonal skills
• Skilled in MS Office suite
• Has at least 5 years' experience handling claims or commensurate legal or insurance experience

Education: Bachelor's degree or equivalent years of proven experience

How this opportunity is different

Our approach to claims management is quite simple: through hard work, dedication, and creative thinking, we can help our clients achieve favorable claim resolutions. We are proud of the investment our firm has made in this valuable client resource and firmly believe Aon's Legal and Claims Practice Group is a significant competitive advantage for our clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at AON. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at AON, you are more connected, more relevant, and more valued.

AON values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. AON is proud to be an equal opportunity workplace.

AON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordin