Claim Adjuster I

Kentucky Farm Bureau; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is looking for a Claim Adjuster I to support their Claims function. The role involves managing claims ethically, building relationships with agencies, and complying with all relevant regulations. Candidates should ideally possess a bachelor’s degree and strong communication skills, with the ability to interpret legal documents and policy contracts. This position offers comprehensive training and the opportunity for career advancement within the claims department.

Qualifications

• Combination of education, training, and experience equivalent to a four-year college degree.
• Ability to interpret policy contracts and legal documents.
• Obtain Kentucky Staff Adjuster License within six months of employment.

Responsibilities

• Handle all claims ethically and in compliance with regulations.
• Conduct thorough investigations of losses.
• Complete the required training plan and Kentucky Farm Bureau courses.

Skills

Communication

Decision-making

Negotiation

Public relations

Education

Bachelor’s degree

Tools

Computer

Camera

Phone

Automobile

Job description

Overview

The Claim Adjuster I will complete required training and education activities to prepare for a career as a claim professional. They will assist in accordance with supervisor instructions and provide prompt, courteous, and fair claim service. To see the impact you could make in a Claims role at KFB, please watch our Claims Careers Video.

Responsibilities

• Support the corporate strategy and commitment to the member relationship.
• Support the strategic mission of the Claims function related to organizational goals.
• Learn about and demonstrate the Guiding Principles in daily work.
• Develop and maintain relationships with the agency force and support agencies through effective claim management practices.
• Handle all claims ethically and in compliance with the Unfair Claims Settlement Practices Act.
• Complete or be in progress to complete the KFB training plan and required Kentucky Farm Bureau courses.
• Review loss reports and confirm coverages.
• Conduct thorough investigations of losses.
• Maintain and document electronic claim files, reserves, and diaries.
• Complete assigned tasks promptly and evaluate claims for settlement or denial.
• Visit agency offices regularly.
• Actively pursue salvage recovery and assist subrogation and special investigative units.
• Report claims according to guidelines or as directed.
• Manage out-of-state claims and stay informed on policy contracts, court decisions, and industry trends.
• Ensure claims handling complies with statutes, regulations, and case law.
• Maintain ability to function as an adjuster trainee and serve as a catastrophe team member or assist in other locations as needed.
• Maintain regular attendance.

Other Responsibilities

• Promptly report complaints and receipt of summonses.
• Report incorrectly rated policies or poor risks to Underwriting with supervisor assistance.
• Submit expense and mileage reports timely and participate in meetings, seminars, and continuing education.
• Properly use company facilities, equipment, supplies, and vehicles, following guidelines for personal use.

Job Specifications

• Physical demands include vision, hearing, sitting, standing, speaking, mobility, driving, and climbing ladders.
• Mental demands involve analytical reasoning and prolonged concentration.
• Environmental factors include office and outdoor conditions, site inspections of damaged property.
• Equipment used includes automobile, camera, computer, phone, and ladder.

Qualifications

• Combination of education, training, and experience generally equivalent to a four-year college degree; bachelor’s preferred.
• Ability to interpret policy contracts and legal documents.
• Strong communication skills, decision-making ability, negotiation, and public relations skills.
• Obtain Kentucky Staff Adjuster License within six months of employment.
• Valid driver’s license and good driving record.