CLA Field Supervisor

RELIANCE FAMILY CARE SERVICES INC.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

RELIANCE FAMILY CARE SERVICES INC. seeks a seasoned supervisor to lead Direct Support Professionals in a community living program.

The role focuses on ensuring quality of life, safety, and growth opportunities for Individuals, while coordinating with the Program Specialist and family members. The position requires at least 2 years of supervisory experience in a Direct Care setting, strong communication, and driving to multiple sites.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Minimum 2 years of supervisory/management experience overseeing Direct Support Professionals.
• At least 2 years of experience working with individuals in customer service, health/human services, or related business environment.
• Demonstrated experience supervising staff in a Direct Care Community Home setting.
• Ability to read and understand English for interpreting medical prescriptions, instructions, policies, procedures, and other materials related to daily care and home management.
• A valid driver’s license is required.

Responsibilities

• Oversee Direct Support Professionals (DSPs) and all activities within the Community Living arrangement.
• Ensure DSPs complete job responsibilities and adhere to policies and procedures.
• Delegate tasks and conduct monthly DSP meetings to review updates and changes in care.
• Interview prospective DSPs and make hiring recommendations.
• Conduct or assist with DSP performance evaluations at least annually.

Skills

Supervisory experience

Communication skills

Multitasking

Team collaboration

Crisis management

Attention to detail

Driving

Education

High School Diploma

Bachelor's degree preferred

Job description

• Ensure that all Individuals are treated with respect and dignity and that their rights are upheld.
• Oversee all services provided to Individuals to ensure quality of life, safety, and best opportunities for growth.
• Maintain open communication with the Program Specialist, day program, family members, and other stakeholders regarding Individual needs and progress.

DSP Supervision & Staff Management

• Manage Direct Support Professionals (DSPs) and all activities within the Community Living
• Arrangement (CLA).
• Ensure DSPs complete their job responsibilities and adhere to policies and procedures.
• Delegate tasks appropriately and conduct monthly meetings with DSPs to review updates, expectations, and changes in care.
• Participate in interviewing prospective DSPs and make hiring recommendations.
• Conduct or assist with DSP performance evaluations at least annually.
• Participate in required staff certifications and oversee DSP skill development.
• Review and authorize time sheets/time clock entries as needed.

Training & Compliance Oversight

• Assist the Program Specialist and training department in coordinating DSP training on DPW 6400 Regulations, site-specific procedures, and agency policies.
• Coordinate all required DSP training and certifications with the training department, including communication strategies for verbal and nonverbal Individuals.
• Conduct site-specific orientation and training for new DSP hires.
• Ensure CLA sites, documentation, and DSP practices meet DPW 6400 compliance requirements.
• Serve as a key operational support during licensing inspections, audits, and corrective action processes.

Fire Safety & Emergency Preparedness

• Ensure DSPs are trained in site-specific Fire Safety, Evacuation Procedures, fire drill responsibilities, and emergency meeting locations.
• Oversee ongoing reviews of fire safety procedures, fire equipment locations, smoke detector maintenance, and fire alarm operation.
• Ensure staff understand procedures for notifying the local fire department during emergencies.

Medical Coordination & Health Records

• Manage and coordinate Individuals’ medical, dental, vision, and follow-up appointments, ensuring DSP support and/or transportation as needed.
• Oversee the maintenance of health-care records in the HIRS system and ensure compliance with HIPAA.
• Ensure daily review and accuracy of medication logs; conduct medication observations, MAR reviews, and on-site medication checks as required.

ISP Implementation & Documentation

• Participate in assessments, ISP development, annual updates, and revisions.
• Ensure ISP goals and interventions are implemented correctly and assist with training DSPs on ISP requirements.
• Monitor, review, and document Individual progress toward outcomes on a daily and monthly basis.
• Identify and report discrepancies or changes in Individual needs to the Program Specialist and leadership.
• Participate in required ISP-related meetings (QEST, team meetings, medical reviews, etc.).
• Manage and reconcile home financial accounts, including food, non-food items, gas, and Individual funds, with biweekly audits.
• Oversee overall upkeep and cleanliness of the home.
• Ensure all maintenance requests are completed in a timely manner and according to 6400 regulations.
• Maintain required mileage logs.
• Ensure adherence to safety standards and regulations.
• Possess working knowledge of the Reliance Family Care Services Employee Handbook.

Administrative & Other Duties

• Attend management team meetings to support company strategies.
• Perform additional job-related duties as assigned.
• This position requires regular driving between sites. Maintaining a valid driver’s license and acceptable driving record is an essential function of the role.

Required Qualifications

• High School Diploma required; bachelor's degree preferred.
• Minimum of 2 years of supervisory or management experience overseeing Direct Support Professionals.
• At least 2 years of experience working with individuals in customer service, health/human services, or related business environment.
• Demonstrated experience supervising staff in a Direct Care Community Home setting.
• Ability to oversee employees responsible for the care, health, safety, and supervision of Individuals.
• Ability to read and understand English for interpreting medical prescriptions, instructions, policies, procedures, and other materials related to daily care and home management.
• Strong written and verbal communication skills.
• Dependable team player with patience and a caring, professional attitude.
• Ability to multitask effectively in a fast-paced environment.
• Health-conscious, organized, and able to maintain a clean and safe home environment.
• Demonstrated home management skills, including budget management, cleaning, menu planning, nutrition, and emergency procedures.
• A valid driver’s license is required.
• Ability to direct, guide, and advise others in performing their duties.
• Skilled in providing instruction and training on job-related tasks.
• Demonstrated caregiving skills.
• Ability to evaluate and assess individuals’ behavior and provide appropriate recommendations.
• Ability to follow written plans/instructions and accurately document results.
• Demonstrated home management skills.
• Proficiency in budget and financial management.
• Effective crisis management and resolution skills.
• Ability to maintain accurate records.
• Able to work well under pressure.
• Strong teamwork skills and ability to collaborate toward common goals.
• High attention to detail and accuracy.

Working Conditions

• Primarily based in program sites with occasional meetings in the main office.
• This role requires schedule flexibility, including early mornings, evenings, weekends, and on-call availability (on the weekends and after hours) as operational needs require.
• In emergency or staffing shortage situations, the employee may be required to provide direct support services or assist with shift coverage to ensure the health and safety of Individuals.
• May be required to drive the individuals to appointments or other events.
• Must be able to perform standard office tasks, including computer use, sitting, standing, and lifting up to 20 lbs.