CIVILIAN PAYROLL TECHNICIAN

U.S. Department of Defense; Bethesda (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

The U.S. Department of Defense is seeking a Customer Service Representative to resolve civilian payroll and timekeeping issues at the Walter Reed National Military Medical Center. This role involves technical guidance and the use of automated payroll systems in a supportive office environment. The ideal candidate should have solid specialized experience in personnel pay issues and fulfill certification requirements upon appointment.

Qualifications

• One year specialized experience in payroll problem resolution.
• Experience providing technical assistance to employees.
• Must meet position requirements for certification within two years.

Responsibilities

• Serve as Customer Service Representative for civilian pay.
• Resolve payroll and timekeeping issues, reviewing data for accuracy.
• Provide technical assistance regarding online payroll systems.

Skills

Researching personnel issues

Resolving payroll issues

Technical assistance

Utilizing automated systems

Tools

General Fund Enterprise Business System (GFEBS)

Automated Time Attendance and Production System (ATAAPS)

Defense Civilian Pay System (DCPS)

Job description

About the Position: located within the Directorate for Resource Management, Department of Budget Services at the Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Work is primarily sedentary and performed in a typical office setting. Telework in accordance with agency policy.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Duties

• Incumbent will serve as the Customer Service Representative for civilian pay providing technical guidance to civilian employees.
• Resolve civilian payroll issues and timekeeping issues. Review time and attendance data that may impact pay, such as; electronic funds transfers (EFT), leave, taxes, benefits, for accuracy.
• Serve as the agency intermediary between the customers (serviced clientele) and the Defense Finance and accounting Services (DFAS) payroll processing centers.
• Provide technical assistance to command and timekeepers regarding the operations of the online Defense Civilian Payroll System (DCPS).
• Review and interpret a wide range of payroll laws, policy, regulations, and directives.
• Conduct special studies and work on projects, which address pay problems/issues encountered across management functional lines for the elimination or reduction of similar problems.
• Utilize a variety of automated attendance/payroll/accounting systems such as Automated Time and Attendance System (ATAAPS), Defense Civilian Payroll System (DCPS), General Fund Enterprise System (GFEBS) to enter and retrieve data.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The incumbent must complete training and meet position requirements for certification at Level 2 within 2 years of appointment. Failure to obtain and maintain this certification within the required time may subject the incumbent to adverse action.
• This position is subject to a background investigation to determine your suitability for Federal employment.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes: researching and reconciling personnel issues such as pay problems; providing technical assistance to employees regarding attendance entry and time keeping; utilize a variety of automated systems such as; General Fund Enterprise Business System (GFEBS), Automated Time Attendance and Production System (ATAAPS), and/or Defense Civilian Pay System (DCPS) to retrieve and enter data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

About the company

The United States Department of Defense is an executive branch department of the federal government charged with coordinating and supervising all agencies and functions of the government directly related to national security and the United States Armed Forces. The DOD is the largest employer in the world, with over 1.3 million active-duty service members as of 2020. More employees include over 826,000 National Guard and reservists from the armed forces, and over 732,000 civilians bringing the total to over 2.8 million employees. Headquartered at the Pentagon in Arlington, Virginia, just outside Washington, D.C., the DoD's stated mission is to provide "the military forces needed to deter war and ensure our nation's security".

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