CIVILIAN DISPATCHER

Black Hawk County (IA); Iowa; On-site; USD 38,000 - 46,000; Full time

Job summary

Black Hawk County Consolidated Communications Center in Waterloo, IA, is seeking a dispatcher to operate PBX, radio, and telephone console to receive and dispatch emergency information to law enforcement and medical personnel.

The position requires a high school diploma or GED, the ability to type 30 wpm, and strong written and verbal communication. Certification in NCIC/CJIS and Iowa system access must be completed within specified timelines.

Qualifications

• High school diploma or GED required.
• Minimum six months related experience preferred.
• Typing 30 wpm with accuracy required.
• Must obtain NCIC/CJIS certification within 6 months and recertify every 2 years.
• Complete CTTraining within 6 months of employment.
• Complete Iowa system certification for full access within 6 months.
• Residency within 30-minute response time from the Consolidated Communications Center within 6 months.
• Must pass background check as per Iowa Code.
• Knowledge/experience with CRT/teletype preferred.
• Excellent written and verbal communication skills required.
• Ability to think quickly and respond in tense situations.
• Ability to read and write English accurately.
• Ability to maintain confidentiality.

Responsibilities

• Operate PBX, radio, and telephone console to receive and dispatch emergency information.
• Type various forms and reports accurately.
• Maintain log of telephone and radio calls received/transmitted.
• Maintain knowledge of sheriff's office practices and procedures.
• Perform other duties as assigned.
• Supervision is from the Director of the Consolidated Communications Center; no supervision over staff.
• Work indoors in an office setting; frequent use of fingers, hands, and vision; frequent communication with coworkers and the public.

Skills

Typing 30 wpm

Excellent communication

Work under stress

Confidentiality

Computer proficiency

Background check readiness

Education

High school diploma or GED

Tools

CRT/Teletype

Job description

Under general supervision; operates a variety of communication equipment in the dissemination of information to law enforcement/emergency medical personnel; performs related work as required.

• Must be capable of regular and predictable attendance at a specified location in order to perform assigned tasks.
• Operates communication equipment (PBX system, radio and telephone console) to receive and dispatch emergency information and/or emergency medical personnel.
• Types various forms and reports.
• Maintains log of telephone and radio calls received/transmitted.
• Maintain knowledge of standard sheriff's office practices and procedures.
• Other duties as assigned
• Supervision is received from Director of the Consolidated Communications Center, or other designated supervisor.
• No functional and administrative supervision is exercised over support staff.

• High school diploma or GED required.
• Minimum six (6) months related experience preferred.
• Must be able to type 30 wpm with accuracy and proficiency. Employee is regularly required to sit and use hands and fingers to type.
• Ability to acquire and maintain certification on the NCIC/CJIS criminal history information system is a condition of continued employment. Failure to obtain certification within six (6) months of hire date and successfully re-certify every two (2) years shall be grounds for termination.
• Must complete Control Terminal Agency Training mandated by the National Crime Information Center within six (6) months after date of employment within the Consolidated Communications Center.
• Must complete Iowa system certification for full access use within six (6) months after date of employment within the Consolidated Communications Center.
• Must be willing to comply with the Consolidated Communications Center residency policy: Upon acceptance of formal job offer, new employee shall have up to 6 months to live within a 30-minute response time from the Black Hawk Consolidated Communications Center located at 225 E 6th St Waterloo, IA 50703
• Ability to pass a background investigation as required by Iowa Code section 661-8.104(3) prior to employment.
• Knowledge and previous experience operating a CRT and teletype system preferred.
• Excellent written and verbal communication skills with the ability to speak in a clear, concise and distinct voice are required.
• Ability to think and respond promptly during tense and stressful situations.
• Ability to record information in a given sequence.
• Ability to read and write English accurately.
• Ability to adhere to strict confidentiality regarding all aspects of the job.
• Must have the ability to establish & maintain good working relationships with co-workers and management.
• Ability to deal effectively with associates and the general public.
• Must be proficient in computer software applications.

The work environment and the physical demand characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Refer to the "Essential and Marginal Function Analysis" statement for a complete description of essential functions and functional requirements.

• Work is performed indoors in an office setting.
• Position requires frequent use of fingers, hands, vision.
• Position requires frequent communication with other county employees and the general public.