Civil Rights Specialist

Aurora Health Care; Milwaukee (WI); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Aurora Health Care is seeking a Civil Rights Coordinator to support the receipt, investigation, and resolution of discrimination in service delivery and oversee data collection for the Civil Rights team. The role focuses on equity, accessibility, and language access for diverse patient populations across Milwaukee.

You will coordinate investigations, track complaints, and prepare regulatory reports while collaborating with clinical leadership to ensure compliance with ADA, Section 1557, and CMS

Qualifikationen

• Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or related clinical discipline

Aufgaben

• Coordinate receipt, investigation, and resolution of discrimination in service delivery cases.
• Maintain accurate and confidential documentation of complaints, investigations, and resolutions.
• Lead tracking, analysis, and reporting of civil rights and language access complaints.
• Coordinate data collection of patient demographics for regulatory reporting.
• Support preparation of the Wisconsin State Civil Rights Compliance Plan.

Kenntnisse

Analytical judgment

Written communication

Verbal communication

Collaborative problem-solving

Regulatory compliance

Ausbildung

Bachelor's degree in public health, public policy, legal studies, healthcare administration, or related field

Jobbeschreibung

Supports the Civil Rights team by coordinating the receipt, investigation, and resolution of discrimination in service delivery cases and oversees the data collection and management for the Civil Rights team.

Major Responsibilities

• Support and conduct the investigation and resolution of lower-moderate acuity civil rights and language access complaints, escalating moderate or complex cases to Civil Rights Leadership as appropriate.
• Identifies, analyzes, mitigates and prevents risk related to civil rights concerns.
• Maintain accurate and confidential documentation of complaints, investigations, and resolutions in accordance with organizational policies and regulatory requirements.
• Lead the tracking, analysis, and reporting of civil rights and language access complaints, contributing to enterprise-wide insights and continuous improvement efforts.
• Coordinate the collection and validation of patient demographic data, including race, ethnicity, gender, disability status, and primary language, to support regulatory reporting and internal initiatives.
• Contribute to the preparation and submission of the Wisconsin State Civil Rights Compliance Plan, including gathering documentation, updating templates, and supporting full-cycle reviews.
• Contribute to the development and dissemination of annual civil rights teammate training and assist in the development of targeted remedial training on nondiscrimination, disability access, and language access.
• Participate in enterprise-wide committees, workgroups, and initiatives related to civil rights, equity, and patient experience, representing the Civil Rights team as assigned.
• Monitor and maintain files and compliance documentation, ensuring readiness for audits and alignment with federal and state regulations.
• Support the maintenance of the Civil Rights SharePoint site, including uploading resources, updating tools, and organizing content for easy access by staff.
• Functions as a knowledgeable resource for identifying current and ongoing changes to applicable laws, rules, regulations and policies related to compliance activities.
• Serve as a peer and collaborative partner to Clinical Risk, Patient Experience, Teammate Relations, and Patient Advocacy teams, contributing civil rights expertise to case consultations and resolution strategies.

Minimum Job Requirements

Education

• Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or related clinical discipline.

Certification / Registration / License

• N/A

Experience

• 3 or more years of cumulative experience in civil rights, disability rights, investigations, clinical or administrative health care, and policy/program development, with a strong focus on advancing equity, accessibility, and regulatory compliance.

Knowledge / Skills / Abilities

• Ability to analyze, evaluate, and provide expert consultation on complex civil rights, disability rights, and cultural equity issues in both clinical and organizational health care environments.
• Strong written and verbal communication skills, with demonstrated diplomacy in engaging patients, families, clinicians, legal counsel, and health system leadership on sensitive civil rights matters.
• Proven ability to investigate and resolve civil rights complaints through collaborative problem-solving, mediation, and policy-informed decision-making within regulated health care settings.
• Demonstrated cultural and racial competency, with a commitment to advancing health equity, inclusion, and language accessibility across diverse patient populations.
• Skilled in multidisciplinary collaboration, with the ability to initiate, prioritize, and manage multiple projects across departments and service lines, often under tight deadlines.
• Ability to apply critical and creative thinking to navigate complex multicultural and regulatory issues, including ADA, Section 1557, Title VI, and CMS requirements.
• Strong organizational, analytical, and problem-solving skills, with attention to detail and systems-level impact in clinical and operational contexts.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to quickly learn and apply health system tools such as EHR platforms, incident tracking systems, and compliance dashboards.
• Familiarity with health care delivery systems, patient rights, and principles of program implementation in complex, regulated environments.
• Ability to present professionally to varied audiences and communicate effectively across all levels of a health care organization, including frontline staff, executives, and community stakeholders.

Preferred Job Requirements

• 5 years of progressively responsible experience in civil rights, disability rights, healthcare equity, or related fields, including direct involvement in investigations, complaint resolution, and program development.
• Experience in clinical healthcare settings or with public health, health law, or regulatory compliance is strongly preferred.
• Prior work with regulatory agencies, cross-functional teams, and initiatives advancing equity and accessibility in complex health systems is highly desirable.
• Direct experience conducting investigations, managing complaint resolution processes, and supporting programmatic initiatives that advance equity and accessibility.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.