Civil Rights Case Specialist

City of New York; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The City of New York is seeking a Civil Rights Case Specialist to investigate complaints of discrimination and work toward efficient resolutions, including settlements when appropriate. The role requires analyzing complaints, developing investigative plans, and conducting fact-finding activities, such as interviews and information requests, to support case resolution.

Responsibilities also include preparing detailed reports, maintaining organized case records, and managing data within electronic

Qualifications

• Bachelor’s degree with at least three years in intergroup relations, equal opportunity or human rights and report writing.
• A four-year high school diploma with seven years of related professional experience is acceptable.
• Any combination of education and experience that meets the above requirements will be considered.

Responsibilities

• Investigate complaints alleging discrimination under NYCHRL and seek resolutions.
• Negotiate on-spot settlements when appropriate.
• Analyze complaints, develop investigatory plans, and conduct fact-finding interviews.
• Prepare detailed investigative reports and maintain case records in electronic systems.
• Enter/update information and generate communications with the public.

Skills

Investigations

Interviews

Negotiation

Report writing

Education

Baccalaureate degree + 3 years experience

High school diploma + 7 years experience

Education/experience equivalent

Job description

The Commission enforces the New York City Human Rights law by investigating and litigating legal violations and engages in outreach and educational efforts to inform New Yorkers of their rights. The Commission seeks to help New York City become a place where everyone can live, work, and thrive free from discrimination.

Our work is both reactive investigating and enforcing violations, obtaining restitution for victims, and ensuring violations do not recur and proactive. Our proactive work includes education and outreach to small businesses to help them grow their businesses while complying with the law, as well as engaging in affirmative investigations, which may include testing or otherwise identifying patterns of discrimination.

The Commission is seeking a Civil Rights Case Specialist to investigate complaints of discrimination, and work to resolve matters efficiently, including negotiating settlements when appropriate. The position requires analyzing complaints, developing investigative plans, and conducting fact‑finding activities such as interviews and information requests to support case resolution. Responsibilities also include preparing detailed reports, maintaining accurate and organized case records, and managing data within electronic systems.

Key Responsibilities:

• Investigate complaints received from community groups or individuals, or initiated by the Commission, alleging discrimination in violation of the NYCHRL. [SM1.1][CK1.2]
• Negotiate on‑spot settlements where appropriate
• Analyze and evaluate complaints and develop investigatory plans including, but not limited to, conducting fact‑finding interviews, interrogatories, requests for information, etc., obtaining further information in order to assist in negotiations for settlement conferences.
• Prepare and submit detailed investigative reports and forms in accordance with agency reporting requirements.
• Perform data entry, generate correspondence, and communication with members of the public making inquiries at CCHR.
• Enter/update/retrieve information in an electronic information storage system to facilitate agency operations.
• Maintain organized, accurate and complete case records within the agency’s case management system.
• Performs additional duties as needed to advance the work of the LEB.

ASSOCIATE HUMAN RIGHTS SPECIAL - 55038

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of full-time satisfactory professional experience in one or more of the following fields: intergroup relations, equal opportunity, human rights, community relations, labor or industrial relations, law, social service, education, housing, research, investigation, personnel administration or public relations, which included report writing as an integral part of the duties. At least two years of this experience must have been in intergroup relations, equal opportunity, or human rights, which included report writing as an integral part of the duties; or
2. A four-year high school diploma or its educational equivalent and seven years of full-time satisfactory professional experience as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent, and all candidates must have at least two years of full-time professional experience in intergroup relations, equal opportunity, or human rights.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.