Civic Designer, Innovation Team ADMINISTRATOR V

State of Maryland; Maryland; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

STATE OF MARYLAND BENEFITS

Job summary

The Civic Designer role at the State of Maryland supports the Innovation Team in deploying design-based approaches to aid Maryland communities. The position focuses on research, synthesis, framework development, ideation, prototyping, and testing to reduce child poverty and increase economic mobility.

Ideal candidates will bring strong design research and visual communication skills, experience with UX/UI, and the ability to collaborate across government partners and communities in Annapolis and

Qualifications

• Bachelor’s degree from an accredited college or university.
• At least two years of professional experience in design, design research, user experience, service design, or related field with portfolio.
• Experience applying equity-centered design approaches and collaborating across government, nonprofit, and private sectors.

Responsibilities

• Design, plan, and deliver qualitative design research.
• Guide team through research, synthesis, framework development, ideation, prototyping, and testing.
• Plan and run co-design workshops with stakeholders.
• Engage community organizations working on mobility and poverty issues.
• Turn research findings into compelling formats like stories, videos, exhibits, and design artifacts.
• Apply UI/UX best practices for government staff and communities.
• Produce reports, slide decks, visuals, templates, and other work products.
• Develop tools and methods to improve service delivery in government.

Skills

Design research

User research

Public policy

Service design

Community engagement

Portfolio

Communication skills

Education

Bachelor’s degree

Tools

Figma

FigJam

Adobe InDesign

Job description

Introduction

The Civic Designer is appointed by, and serves at the pleasure of, the Governor. The Civic Designer will work as part of the Innovation Team to deploy design-based innovation approaches that support Maryland communities. This role will support research, synthesis and framework development, idea generation, prototyping, and testing for the Innovation Team.

Grade

STD0020

Location of Position

Annapolis, MD and Baltimore City, MD

Position Duties

General Purpose : The Civic Designer will play a central role in deploying design-based innovation to support the Innovation Team’s work to reduce child poverty and increase economic mobility in Maryland. The majority of this role focuses on design research, facilitation, and prototyping with communities and government partners. The Civic Designer will also bring strong visual and communication design skills to shape how the team’s work is shared, creating reports, presentations, data visuals, templates, and stories that make insights clear and compelling. This role is ideal for someone with real craft in visual design who is equally comfortable in the field with community members and State colleagues.

Responsibilities

• Design, plan, and deliver qualitative design research
• Guide Innovation Team colleagues and collaborators through research, synthesis, framework development, ideation, prototyping, and testing
• Plan and run co-design workshops with stakeholders
• Engage community organizations working on economic mobility and child poverty
• Turn research findings into compelling formats such as stories, videos, exhibits, and design artifacts
• Apply UI/UX best practices to create seamless experiences for government staff and Maryland communities
• Design and produce reports, slide decks, visuals, templates, and other work products for government leaders, community members, and partners
• Develop tools and methods that government can use to improve service and program delivery
• Support agile ways of working across the team and state government
• Stay current on trends in civic design and public innovation, including the responsible use of AI in design research, synthesis, and prototyping. Share learnings and help the team test new approaches
• Other duties and projects as assigned

Minimum Qualifications

Education : Bachelor’s degree from an accredited college or university.

Experience : At least two (2) years of professional experience in design, design research, user experience, service design, communications, community engagement, public policy, or a related field. This experience must include conducting user or community research AND producing visual or communication design work, as shown in a portfolio submitted with the application.

• Experience applying equity-centered design approaches to projects and workstreams
• Experience conducting user research and generating actionable next steps
• Experience working across government, nonprofit, and private sectors
• Strong visual and communication design skills, as evidenced by a portfolio
• A customer service mindset and commitment to relationship-building within and beyond government
• A track record of demonstrating and successfully applying the following characteristics:
• Excellent ability to simplify information and concepts, to formulate options and recommendations, and to communicate with all levels of management and workforce to achieve objectives
• Steady and resolute manner that inspires confidence and trust
• States and maintains position backed by facts, while working through differences and alternative views in a respectful manner
• Effective listener who probes, surfaces, and shares new ideas and ways of doing things
• High energy, highly resilient, and resourceful
• A “self-starter” motivated by the achievement of the organization, the team, and themselves – in that order
• Organized, with the ability to manage and prioritize multiple priorities and work projects
• A team player, with the ability to organize, assign, and track completion of work by direct and indirect team members
• Flexible and adaptable, even while maintaining a keen focus on objectives
• Leads by example and a hands‑on role model
• Highest personal standards of integrity

Desired or Preferred Qualifications

• Proficiency in Figma, FigJam, Adobe InDesign, or comparable tools
• Experience using AI tools responsibly in design research, synthesis, or prototyping

Examination Process

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Benefits

STATE OF MARYLAND BENEFITS

Equal Opportunity

The State of Maryland is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The State of Maryland is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The State of Maryland is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The State of Maryland will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.