Ciudad de México | Global Technology - IT Support Associate I | Especialista Junior en Soporte de TI

Expeditors

Seattle (WA)

On-site

MXN 250,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Benefits above the law

Life insurance

Major medical insurance

Employee stock purchase plan

Training and development program

Job summary

Expeditors in Mexico City is seeking a capable IT professional to provide second-level hardware support, troubleshoot complex issues, and assist with system upgrades and enterprise applications. You will collaborate with stakeholders, own escalated issues, and uphold security and documentation standards.

The role emphasizes proactive problem solving, strong communication, and a customer-service mindset within a global logistics environment.

Qualifications

Bachelor’s degree in related IT field or 1–2 years IT experience.
Strong knowledge of network policies, topology, LAN environments, and IP standards.
Proactive mindset with focus on process automation and improvement.
Strong interpersonal and communication skills.
Customer service-oriented, solution-focused and innovative.
Proficiency in software applications and technology tools.
Intermediate to Advanced English proficiency.

Responsibilities

Provides second-level technical support for complex hardware.
Performs advanced troubleshooting, root cause analysis, and permanent fixes.
Assists in system upgrades, deployments, and configuration of enterprise applications.
Communicates effectively with stakeholders, providing clear status updates and technical guidance.
Takes ownership of escalated issues and coordinates resolution across teams.
Delivers proactive support by anticipating user needs and preventing issues.
Maintains relationships with end-users through responsive and empathetic service.
Evaluates complex problems and designs innovative solutions aligned with goals.
Enforces IT security policies, conducts configuration reviews, and maintains audit-ready records.
Manages vendor relationships for service agreements, repairs, and procurement.

Skills

Network policy knowledge

Network topology

LAN environments

IP standards

Interpersonal communications

English proficiency

Customer service mindset

Proactive automation mindset

Education

Bachelor's degree in Computer Systems/Software/IT/IS/CS or related field

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Developing professional who resolves complex issues, supports upgrades, conducts advanced
troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Competency Responsibilities and Expectations

Technical Expertise

Provides second-level technical support for complex hardware,
Performs advanced troubleshooting, root cause analysis, andimplements permanent fixes.
Assists in system upgrades, deployments, and configuration ofenterprise applications.

Communication andLeadership

Communicates effectively with stakeholders, providing clear statusupdates and technical guidance.
Takes ownership of escalated issues and coordinates resolutionacross teams.

Customer Service Mindset

Delivers proactive support by anticipating user needs andpreventing potential issues.
Maintains strong relationships with end-users through responsiveand empathetic service.

Critical Thinking

Evaluates complex problems and designs innovative solutionsaligned with organizational goals.
Prioritizes tasks based on business impact and resourceavailability.

Governance and Standards

Enforces compliance with IT security policies, standards, andregulatory requirements.
Conducts periodic reviews of system configurations and accesscontrols.
Ensures accurate documentation for audits and maintains integrityof IT records.

Vendor and FinancialAcumen

Manages vendor relationships for service agreements, repairs, andprocurement.
Evaluates vendor performance and escalates concerns whennecessary.

Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology, Information Systems, Computer Science, Information Technology Management, or a related field; or one to two years of relevant IT experience; or an equivalent combination of education and experience.
Strong knowledge of network policies, network topology, LAN environments, and IP standards.
Technical proficiency in corporate systems, applications, and business processes.
Proactive mindset with a focus on process improvement through task and workflow automation.
Strong interpersonal and communication skills.
Customer service-oriented, solution-focused, and innovative.
Proficiency in software applications and technology tools.
Intermediate to Advanced English proficiency.

Expeditors ofrece excelentes beneficios