CityVet Lower South End Assistant Practice Manager - APM

CityVet DVM; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Health Savings Account

Flexible schedules

Paid time off

Parental leave

Health insurance

Dental insurance

Vision insurance

Mental health benefits

Telemedicine

Job summary

CityVet is seeking an Assistant Practice Manager to support the Practice Manager in running a busy veterinary clinic. The role focuses on business and financial management, staff coordination, and delivering excellent client and patient care to uphold CityVet standards.

Ideal candidates are 18+, with at least one year in the veterinary industry. CityVet offers a people-first environment with benefits like retirement savings, paid time off, and health coverage to support you and your family.

Qualifications

• At least 18 years of age at the time of hire.
• Minimum one year of veterinary industry experience.

Responsibilities

• Help facilitate and participate in improvement efforts to meet CityVet standards and keep a high NPS.
• Design, manage, input, and publish the facility schedule to meet appointment demand and staff needs.
• Collaborate on inventory management of office, facility, and medical supplies to ensure stock levels.

Job description

Your Kind of Care.

At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.

CityVet is looking for an Assistant Practice Manager to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Putting people first

The Assistant Practice Manager (APM) is responsible for supporting the Practice Manager to manage the facility in its entirety, including business management, financial management and overall clinical operations management. It is the Assistant Practice Manager’s job to partner with the Practice Manager to ensure the highest level of customer experience satisfaction and efficient staff management to help meet the demands and needs of the facility and clients. The APM aids the Practice Manager when implementing and enforcing all CityVet policies, standards and procedures.

A day in the life:

• Helps facilitate, encourage, and participates in the improvement efforts alongside the facility team to ensure the CityVet brand standards, policies and procedures are met when delivering client care and customer service that results in maintaining a high Net Promoter Score (NPS).
• Partner with the Practice Manager (PM) to design, manage, input, and publish the facility schedule to ensuring efficient skills are allocated to the appropriate appointment demands and needs of the clients, Veterinarians and animals are met.
• Collaborate with the Practice Manager (PM) and facility staff to maintain proper inventory management of office supplies, facility supplies and medical supplies to assure adequate levels of inventory for current and anticipated needs.

Essential qualifications:

• At least 18 years of age at the time of hire
• Minimum one year of veterinary industry experience

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!

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