City Manager, New Jersey

Coco; Jersey City (NJ); On-site; USD 140,000 - 160,000; Full time

Job summary

Coco in New Jersey is seeking a City Manager to own the operation end-to-end, overseeing fleet health, deployment zones, and merchant relations across the market. This hands-on role requires field time with restaurants, staff, and partners, plus strong accountability for performance metrics.

You will lead a local team, drive improvements, hit KPIs, and represent Coco in the community while coordinating with city officials and partners to expand the footprint responsibly.

Qualifications

• 3+ years of hands-on operations management in a physical-world setting.
• Proven track record managing a direct labor workforce, including hiring and scheduling.
• Metrics-driven with KPIs and a results-oriented mindset.
• Extreme attention to detail with processes to prevent recurrence.
• Strong relationship management with restaurant operators, platform partners, and city officials.
• Highly organized with ability to juggle multiple priorities.
• Willingness to work non-standard hours when the operation requires it.

Responsibilities

• Own city-level operations: manage day-to-day fleet health, deployment zones, and uptime across all active merchant locations in New Jersey.
• Drive merchant success: serve as primary point of contact for Coco's merchant partners, onboarding, incident resolution, and improving delivery experience.
• Manage the team: hire, train, schedule, and manage local operations staff including contractors.
• Report and improve: track city KPIs, surface insights to leadership, and drive continuous improvement.
• Represent Coco locally: be a visible presence in community meetings, with local press, and with city officials.

Skills

Hands-on operations

People management

Metrics-driven

Detail-oriented

Relationship management

Organized

Flexible hours

Tools

Excel/Google Sheets

Notion

Slack

Data dashboards

Job description

At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.

As a City Manager, you will own New Jersey's Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.

What You'll Do

• Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.
• Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
• Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
• Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
• Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials.

Basic Qualifications

• 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.
• Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.
• Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
• Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
• Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.
• Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
• Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.

Preferred Qualifications

• Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
• Experience scaling a market from early-stage to mature operations.
• Background in account management or B2B sales, particularly with restaurant or retail partners.
• Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).

Compensation Range: $140K - $160K