City Desk Order desk Manager

Mueller Lumber Company; Mitchell (SD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a City Desk Manager in Mitchell, SD, where your leadership will drive exceptional customer service in the lumber industry. In this pivotal role, you will oversee order desk operations, enhance customer satisfaction, and support a dynamic sales team. With over 50 years in the industry, this company values teamwork and personal growth, offering a supportive culture that empowers you to make a positive impact. If you are passionate about the lumber industry and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discounts

Qualifications

• Proven managerial experience in retail or order processing.
• Strong leadership and communication skills for team motivation.

Responsibilities

• Oversee daily operations of the order desk for efficient customer service.
• Develop strategies to enhance customer satisfaction levels.

Skills

Leadership Skills

Customer Service

Order Management Software

Microsoft Office Suite

Communication Skills

Organizational Skills

Education

High School Diploma

Degree in Business Management

Tools

Order Management Software

Microsoft Office Suite

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

About the Role:

Join Mueller Lumber Company as a City Desk (Order Desk) Manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.

Responsibilities:

Oversee daily operations of the order desk, ensuring efficient processing of customer orders.

Develop and implement strategies to enhance customer service and satisfaction levels.

Coordinate with sales teams to ensure accurate order fulfillment.

Monitor and analyze order desk performance metrics to identify areas for improvement.

Handle customer inquiries and resolve issues promptly and professionally.

Maintain up-to-date knowledge of products, services, and industry trends.

Support the sales team by providing timely information and updates on order status.

Requirements:

Proven experience in a managerial role within a retail or order processing environment.

Strong leadership skills with the ability to motivate and develop a team.

Excellent communication and interpersonal skills for effective customer interactions.

Proficient in order management software and Microsoft Office Suite.

Detail-oriented with strong organizational and multitasking abilities.

Knowledge of the lumber industry is a plus.

Ability to work in a fast-paced environment and adapt to changing priorities.

High school diploma or equivalent; a degree in business management is preferred.

About Us:

Mueller Lumber Company has been a trusted name in the lumber industry for over 50 years, providing high-quality products and exceptional service to our community. Our customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work culture that values teamwork and personal growth.