Citrus Club Host

The Dewberry Charleston; Charleston (SC); On-site; Full time

Job summary

Join a leading hospitality team as a Citrus Club Host at The Dewberry Charleston. This entry-level position focuses on creating exceptional first impressions and managing reservations while ensuring guest satisfaction. Ideal candidates will possess strong communication skills and a positive work ethic, thriving in a fast-paced environment. Enjoy competitive pay, growth opportunities, and a supportive team culture.

Benefits

Competitive Pay

Advancement & Growth Opportunities

Flexible Paid Time Off

401K with Company Match

Education Reimbursement

Free Downtown Parking

Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

Qualifications

• Ability to effectively handle difficult situations and patrons.
• Dependable work ethic with a positive attitude.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Manage restaurant reservations and seating rotation.
• Provide a friendly greeting to all patrons.
• Maintain cleanliness and organization of the host stand.

Skills

Communication

Multitasking

Problem Solving

Education

High School diploma/GED

Tools

Resy

Job description

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Join to apply for the Citrus Club Host role at The Dewberry Charleston

Summary

The Citrus Club Host welcomes all patrons with an inviting smile and friendly demeanor to create an exceptional first impression upon arrival.

PRIMARY FUNCTION: Citrus Club Host

DEPARTMENT: Food & Beverage

REPORTS TO: Citrus Club Manager

Summary

The Citrus Club Host welcomes all patrons with an inviting smile and friendly demeanor to create an exceptional first impression upon arrival.

This role’s primary focus is the management of the restaurant’s reservations and seating rotation. This role contributes to achieving Citrus Club’s operational and managerial goals by providing efficient, accurate, and welcoming service in accordance with The Dewberry’s 5-Star standards.

Essential Functions

Major areas of responsibility include, but are not limited to:

• Perform and complete assigned side work
• Provide an immediate and sincere greeting to all patrons, and direct them to other outlets throughout the hotel as necessary
• Utilize Resy to seat patrons in a rotational manner, ensure all reservations are accounted for and seated at the proper time, and maintain a waitlist during peak periods
• Notify the appropriate server upon guest arrival
• Maintain seamless communication between rooftop and ground floor hosts
• Maintain a basic knowledge of menu items and daily specials, including ingredients and preparation
• Provide patrons with a friendly farewell and ensure guest satisfaction upon departure
• Maintain the cleanliness, organization, and sanitation of the host stand
• Support servers, back servers, the kitchen team, and managers as needed
• Provide solutions to guest complaints, escalating issues to management when necessary
• Attend pre-service lineup meetings
  
  

Qualifications

• High School diploma/GED preferred
• Knowledge of safe food handling procedures
• Familiarity with or ability to learn Resy
• Ability to effectively and professionally handle difficult situations and patrons
• Ability to multitask and compete assigned tasks to ensure a smooth service
• Excellent written and verbal communication skills
• Dependable work ethic with a positive attitude
• Must demonstrate consistent punctuality and reliable attendance
• Ability to work nights, weekends, and holidays
• Ability to walk and stand for extended periods of time
• Ability to balance, stoop, kneel, crouch, bend, stretch, twist, and reach
• Ability to work in a hot, humid, and noisy environment
  
  

Benefits Of Joining The Dewberry Team

• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
  
  

Who We Are

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined TM ,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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