Citizens Teller- Part Time

Citizens Bank; North Easton (MA); On-site; Part time

Job summary

Join a forward-thinking company as a Citizens Teller, where you will make a significant impact on customers' lives by helping them with crucial financial decisions. In this role, you will engage with customers, guide them through transactions, and provide personalized advice to help them achieve their financial goals. You'll also have the opportunity to grow your career through training and development resources while enjoying exceptional benefits. This position offers meaningful work, community involvement, and a supportive environment where your ideas are valued. If you're passionate about customer service and technology, this is the perfect opportunity for you.

Benefits

Paid Volunteer Time Off

401K with Corporate Match

Tuition Assistance

Comprehensive Health Care Coverage

Mental Health and Wellbeing Programs

Qualifications

• 1+ year of customer experience, strong communication, and problem-solving skills.
• Comfortable with digital technology and customer-centric service.

Responsibilities

• Greet customers and assist with transactions and financial goals.
• Educate customers on products and connect them to Bankers for further assistance.

Skills

Customer Service

Communication Skills

Problem Solving

Digital Technology Proficiency

Education

High School degree or GED

Job description

Description

Starting Salary: $19 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 20
• Work Schedule: Varies with branch needs and may include weekends and evenings

Equal Employment Opportunity

Citizens provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to any protected category. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.