Citizens Teller - Part Time

Citizens Bank; City of Albany (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

401K with company match

Tuition assistance

Mental health resources

Student loan refinancing discounts

Job summary

Citizens Bank in Albany, NY, is seeking a customer service associate to greet customers in lobby areas and assist with simple transactions using the bank’s mobile app or ATMs. You will deliver personalized advice aligned with customers’ financial goals and refer complex needs to Bankers for the next steps.

Effective cash handling and adherence to all financial policies are required; a strong focus on listening to customers ensures long-term relationships and compliance with local regulations.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.

Responsibilities

• Greet customers in lobbies and assist with simple transactions using mobile app or ATMs.
• Demonstrate how to use digital banking tools to customers.
• Provide personalized advice and connect customers to Bankers for next steps.

Skills

Customer service experience

Cash handling

Communication skills

Listening skills

Questioning to identify needs

Problem solving

Education

High School degree or GED

Job description

Description

Starting Salary: $21 / hour and up

What you'll do

You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem solve and provide solutions to customer issues