Citizens Branch Manager

Citizens; New York (NY); On-site; USD 89,000 - 114,000; Full time

Job summary

Citizens is seeking a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth. The role involves fostering relationships, coaching staff, and ensuring operational integrity in a dynamic banking environment. Ideal candidates will have strong leadership skills and a proven sales management background in retail banking.

Benefits

Medical, dental, and vision benefits

Retirement plans

Paid time off

Flexible work arrangements

Qualifications

• 4 years sales management experience in Retail or Branch Banking environment.
• Proven ability to coach and develop teams.
• Successful record of managing objectives in a profit and loss environment.

Responsibilities

• Lead branch performance and sales growth.
• Create a strong customer-centric culture.
• Develop colleagues to meet evolving business needs.

Skills

Leadership

Sales Management

Customer Service

Financial Acumen

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree

Job description

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Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch's execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
• Associate’s or Bachelor’s degree preferred
• Retail banking experience
• Talent sourcing & assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Range: $89,700-$113,087 annually. Actual pay depends on location, skills, and experience. Benefits include medical, dental, vision, retirement, paid time off, flexible work arrangements, and more. For details, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens provides equal opportunity regardless of age, race, gender, disability, and other protected categories. We foster an inclusive culture where all colleagues are respected and valued. Employment decisions are based on merit, qualifications, and performance.

Why Work for Us

At Citizens, we prioritize customer service and community support. Join us for a collaborative environment, training, and opportunities for growth.

Posting End Date: 06/27/2025