Citizens Branch Manager

Citizens; Havertown (Delaware County); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to lead a dedicated team in delivering exceptional customer experiences. This role emphasizes relationship-building and sales growth while fostering a strong customer-centric culture. As a leader, you will inspire your team to achieve their goals and ensure operational integrity in a high-volume environment. With a focus on continuous learning and community engagement, you will play a pivotal role in enhancing customer satisfaction and driving branch success. Join a supportive and collaborative team that values growth and development.

Qualifications

• 4 years of sales management experience in retail or branch banking.
• Proven ability to coach and develop teams for sales excellence.

Responsibilities

• Lead branch performance and sales growth through effective coaching.
• Build and maintain customer relationships to drive loyalty.

Skills

Leadership

Sales Management

Customer Service

Financial Acumen

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Job description

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Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. Using inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers colleagues to execute with confidence. As the branch’s execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure targets are met and exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Must meet all requirements of the SAFE Act, including background checks and obtaining a NMLS identifier
• Preferred Qualifications
• Associate’s or Bachelor’s degree preferred
• Experience in retail banking
• Talent sourcing & assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs, may include weekends and evenings

Additional Information

Salary ranges are estimated; a recruiter will discuss pay if you qualify.

Equal Employment Opportunity

Citizens and related entities are committed to equal opportunity employment, fostering an inclusive culture where all colleagues are treated with respect and professionalism.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping customers and supporting local communities. Join a supportive, collaborative team with access to training and growth opportunities.