Citizens Banker

Citizens Financial; United States; Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful work

Community volunteering 8 hours PTO

Career growth

Comprehensive benefits

401K with match

Tuition assistance

Descripción de la vacante

Citizens Financial in the United States is seeking a friendly, customer-focused branch banker to help customers with financial needs and trusted advice. You will build lasting relationships by understanding goals and offering tailored solutions.

You will use strong communication and problem-solving skills to recommend products across spending, saving, borrowing and investing, while guiding customers to digital tools and coordinating with specialists.

Formación

• High School degree or GED required.
• 2 years of sales and customer service experience, meeting/exceeding goals.
• Ability to ask questions and identify customer needs to strengthen relationships.
• Proven success in building relationships and referring products/services in-person and by phone.
• Experience using digital tech to support business goals.
• Strong problem-solving and solution delivery.
• Ability to collaborate with teammates, partners and specialists.
• Self-motivated, confident, and able to multitask.
• Ability to work branch hours, including weekends and evenings.
• Meet SAFE Act requirements including pre-employment checks and NMLS ID.

Responsabilidades

• Provide recommendations and assist customers with financial solutions (spending, saving, borrowing, investing).
• Help customers plan for future goals (home, education, etc.).
• Introduce customers to digital and mobile banking channels (app, ATMs).
• Collaborate with Wealth Management, Mortgage and Business Banking teams for complex needs.
• Make outbound calls to acquire new customers and schedule checkups.
• Adhere to all financial policies and local/state regulations, including cash handling.

Conocimientos

Customer service

Sales

Communication

Problem solving

Relationship building

Questioning needs

Digital banking

Team collaboration

Multitasking

Availability

Educación

High School diploma or GED

Descripción del empleo

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred skills/experience

• 1 year cash handling experience

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings