Citizens Banker

Citizens Financial; Providence (RI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Volunteer PTO hours

401K company match

Tuition assistance

Health and wellbeing benefits

Job summary

Citizens Bank is seeking a Branch Banking Associate to build lasting customer relationships through trusted financial advice. You’ll help clients with spending, saving, borrowing, and investing needs, and promote digital banking solutions. Expect outbound calls to acquire new customers and schedule financial checkups, while following all bank policies.

The role emphasizes strong communication, problem solving, and the ability to adapt to weekend/evening branch hours to meet customer needs.

Qualifications

• 2 years of sales and customer service experience
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships and referring products and services
• Experience using digital technology to support business goals
• Aptitude to problem solve and provide solutions to customer issues
• Able to work with teammates and partners across business lines
• Self-motivated and capable of multitasking
• Branch hours may include weekends and evenings

Responsibilities

• Provide recommendations and assist customers with financial solutions for spending, saving, borrowing and investing
• Help customers set personal financial goals and tailor solutions to achieve them
• Introduce customers to digital/mobile banking and guide transactions via app or ATMs
• Collaborate with Wealth Management, Mortgage and Business Banking for more complex needs
• Make outbound calls to acquire new customers and schedule financial checkups
• Adhere to all financial policies and local laws, including cash handling requirements

Skills

Sales experience

Customer service

Communication skills

Needs assessment

Digital banking knowledge

Problem solving

Team collaboration

Education

High School diploma or GED

Job description

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred skills/experience

• 1 year cash handling experience

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings