CISCO Voice Engineer

Strategic Staffing Solutions; Cairo (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company has an opening for a CISCO Voice Engineer in Tampa, FL. This 12+ month contract role involves defining configuration specifications, managing systems, and providing technical troubleshooting for collaboration technologies. Candidates should have experience with Cisco systems and strong project management skills, along with relevant certifications to ensure successful system implementations.

Qualifications

• Proven experience in managing Cisco collaboration and Contact Center technologies.
• Strong troubleshooting skills and ability to handle complex issues.
• Dial plan and call flow/routing management.

Responsibilities

• Define configuration specifications and business analysis requirements.
• Perform quality assurance checks on collaboration systems and processes.
• Investigate, troubleshoot and remediate collaboration systems issues.

Skills

Troubleshooting

Project management

Vendor management

Communication

Collaboration

Education

Microsoft 365 Certified: Teams Voice Engineer Expert

CCNP Collaboration

CCIE Collaboration Certification

Tools

Cisco CUCM VoIP System

Cisco PCCE

Microsoft Teams

Job description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: CISCO Voice Engineer
Contract: 12+ Months
On Site
Location: Tampa, FL

Job ref# 240572

Responsibilities:

• Defining Configuration Specifications and Business Analysis Requirements:
• Collaborate with stakeholders to understand collaboration technology needs.
• Define configuration specifications collaboration systems.
• Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:

• Configuration, maintenance, and optimization of collaboration systems.
• Plan and execute MAC requests related to collaboration systems.

Quality Assurance:

• Perform quality assurance checks on collaboration systems and processes.
• Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:

• Investigate, troubleshoot and remediate collaboration systems issues.
• Provide recommendations to the team for improvements.

Contractor Management:

• Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
• Ensure timely project execution and adherence to quality standards.

System Experience:

• Cisco CUCM VoIP System
• Cisco PCCE (Contact Center System)
• Cisco Cube
• Cisco Video Conference systems Managed via Control Hub
• Microsoft Teams meetings

Requirements and Skills:

• Proven experience in managing Cisco collaboration and Contact Center technologies.
• Strong troubleshooting skills and ability to handle complex issues.
• Dial plan and call flow/routing management
• Project management experience for successful system implementations.
• Vendor management experience.
• Excellent communication and collaboration skills.

Core Competencies:

• Takes ownership and acts with integrity.
• Drives operational excellence for customers.
• Builds strong, collaborative relationships.
• Cultivates innovation and embraces change.
• Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty – Certifications | Microsoft Learn
• SIP Training and SSCA Certification – SSVVP Voice and Video over IP training and certification (thesipschool.com)
• Certification | BICSI – Installer & Technician, DCDC

Professional/Expert/Advanced level:

• Microsoft 365 Certified: Teams Voice Engineer Expert
• SIP Training and SSCA Certification – SSCA ‘Elite’ SIP training and SIP Certification (thesipschool.com)
• Certification | BICSI – RTPM, RCDD
• CCNP Collaboration – Training & Certifications – Cisco
• CCIE Collaboration Certification and Training – Training & Certifications – Cisco

Job ID: JOB-240572
Publish Date: 07 Mar 2025

Tagged as: CISCO Voice Engineer