Cisco Unified Communications SME

All Native Group, The Federal Services Division of Ho-Chunk Inc.; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

All Native Group is seeking a Senior CUCM engineer to design, implement, and support enterprise voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The role requires leading voice deployments from planning to execution and providing Tier 2/3 support across a multi-site CUCM environment.

The ideal candidate will have extensive CUCM experience, familiarity with Cisco gateways, SIP trunks, and security best practices, with willingness to work within a

Qualifications

• 7+ years of expertise with CUCM in large enterprise environments
• Experience with Cisco voice gateways (VG410, VG420, VG450) and CUCM versions 14/15 is preferred
• Knowledge of CUCM security practices (TLS, SRTP, certificates) and Unity Connection integration with Call Manager

Responsibilities

• Configure and support CUCM clusters, voice gateways and endpoints across multi-site environments.
• Provide Tier 3/advanced investigations and troubleshooting of complex voice issues enterprise-wide.
• Monitor CUCM health, performance and availability; document issues and recommend mitigations.
• Lead enterprise voice projects, migrations, tech refreshes, and deployments.
• Collaborate with cybersecurity/ IA groups to ensure security and compliance.

Skills

CUCM design

Call Manager

Unity Connection

SIP trunking

Voice gateways

Security TLS SRTP

Tools

Cisco IOS routers

CUBE SBC

Job description

Summary

All Native group is seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.

Summary

All Native group is seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.

Essential Functions

• Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN
• Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
• Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health
• Provide support to internal support groups such as PMO, NOC and Installations
• Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
• Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
• Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
• Be able to collaborate and perform in a team oriented and as an individual contributor.
• Be a self-starter and able to work independently
• Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
• Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
• Ensures enterprise CUCM is highly available, failover and contingencies are in place.
• Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system.
• Participates in industry partners technology research, evaluations and solutions

Competencies

• Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
• 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment. Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450) 7 years’ experience with CUCM. Versions 14 or 15 are preferable. Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates) Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity,
• Call routing
• Familiarity with 3 rd party integration (Microsoft Teams) Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
• Possess strong written and verbal communications Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc. Solid team player and ability to mentor

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

Security Clearance

Must be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET security clearance.

Compensation And Benefits

The expected compensation range for this position is $120,000.00-$170,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.

AAP/EEO Statement

All Native Group, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.

About Ho-Chunk, Inc. & All Native Group

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

All Native Group Is a Network Of Small Businesses That Support The Critical Missions Of Various U.S. Government Customers. Our Capabilities Include Telecommunications, Health, Logistics, Specialized Training, Professional Services, And IT Solutions. Since Earning Our First Federal Contract In 2004, We Have Continued To Grow And Diversify Our Services While Maintaining a Strong Commitment To Excellence. As a Tribally Owned Organization, All Native Group Operates Multiple Subsidiary Businesses, Providing Clients With The Advantages Of Working With a Small Business While Leveraging The Resources And Expertise Of a Larger, Established Company.

Our Work Is Guided By Our Core NATIVE Values

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.