Cisco Analyst

Insight Global; Kirkland (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement account with employer matching

Paid sick leave

Job summary

A communication solutions provider in Kirkland is seeking a professional experienced with Cisco IP telephony to administer and support Unified Communications solutions. Key responsibilities include configuring and troubleshooting voice systems, providing Tier 2 and 3 support for related issues, and monitoring system performance. The ideal candidate has over 2 years of experience with Cisco technologies, especially CUCM, and a strong understanding of VoIP fundamentals. The role also offers a comprehensive benefits package, including medical, dental, and retirement account access.

Qualifications

• 2+ years of experience with Cisco IP telephony and related voice infrastructure including CUCM/CallManager.
• Strong understanding of VoIP fundamentals including analog, voice gateways, etc.

Responsibilities

• Administer, configure, and support Cisco Unified Communications solutions.
• Provide Tier 2 / Tier 3 support for voice-related incidents.
• Troubleshoot call quality and network-related voice issues.
• Perform adds, moves, and changes (MACDs) for phone users.
• Monitor system performance and proactively identify issues.

Skills

Cisco IP telephony

VoIP fundamentals

Cisco Unified Communications

Call quality troubleshooting

Job description

• 2+ years of experience with Cisco IP telephony and related voice infrastructure including CUCM/CallManager
• Familiar with networking cable management and toning
• Strong understanding of VoIP fundamentals including analog, voice gateways, etc.

Day-to-Day

• Administer, configure, and support Cisco Unified Communications solutions, including CUCM, Unity Connection, and Cisco IP phones
• Provide Tier 2 / Tier 3 support for voice-related incidents and service requests
• Troubleshoot call quality issues, phone registration issues, voicemail problems, and network-related voice issues
• Perform adds, moves, and changes (MACDs) for phone users, devices, extensions, and voicemail
• Monitor system performance, capacity, and availability; proactively identify and resolve issues
• Support integrations with related systems (e.g., voicemail, call routing, paging, contact center, or unified messaging)

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law