CIRCLE Part-time On-Call Outreach Supervisor

Heluna Health; Los Angeles (CA); On-site; USD 1,000; Part time

Job summary

Heluna Health is seeking a CIRCLE Part-time On-Call Outreach Supervisor to lead a response team addressing urgent community needs. This role involves working with mental health professionals to provide support and resources for unhoused individuals in Los Angeles. Candidates should have relevant social work or psychology degrees with experience in vulnerable populations and case management. The position offers flexibility in shifts and is part-time with a competitive hourly wage.

Qualifications

• 1+ years of experience with vulnerable populations.
• Experience providing case management to PEH.
• Preferred: 3+ years supervisory experience.

Responsibilities

• Lead a response team to address diverted incidents.
• Coordinate with stakeholders to connect PEH to services.
• Monitor and ensure timely follow-ups on referrals.

Skills

Leadership

De-escalation

Communication

Conflict resolution

Education

Bachelor’s degree in social work, psychology, or a similar field

Associate’s degree in social work, psychology, or a similar field

Certification in substance abuse counseling

Job description

CIRCLE Part-time On-Call Outreach Supervisor

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CIRCLE Part-time On-Call Outreach Supervisor

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Summary

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the city is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management

.

The CIRCLE Part-time On-Call Outreach Supervisor functions as part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate. The On Call position involves being available to respond to the workplace demands at any time during a set period. RTs will rapidly respond to diverted incidents from the city, including, but not limited to, LAPD, designated City agencies, and City-designated partners. The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter/resources. Under the supervision of the C.I.R.C.L.E. Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs and benefits.

Salary: $31.25 per hour

Summary

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the city is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management.

The CIRCLE Part-time On-Call Outreach Supervisor functions as part of a two-person Response Team (RT) consisting of an Outreach Supervisor and an Outreach Advocate. The On Call position involves being available to respond to the workplace demands at any time during a set period. RTs will rapidly respond to diverted incidents from the city, including, but not limited to, LAPD, designated City agencies, and City-designated partners. The diverted incidents will pertain to PEH and will include, but will not be limited to, welfare checks, loitering or trespassing, inadequate clothing, noise disturbances, mental health-related disturbances, a person under the influence of a substance, requests for assistance, syringe disposal, verbal disputes, and transport to shelter/resources. Under the supervision of the C.I.R.C.L.E. Program Manager and the Chief Program Officer, the Outreach Supervisor provides leadership in responding to diverted incidents and will also work to coordinate with local stakeholders to connect PEH to applicable services, programs and benefits.

This is a temporary, contract-funded, full-time, benefited position.

Work schedules: Team members will work On Call 8-hour shifts with a base schedule of 16 hours. Shifts include day, swing, and graveyard.

Essential Functions

• Provides leadership as part of a two-person Response Team (RT).
• Deploys with team to respond to diverted incidents from the city.
• Provide de-escalation and stabilization interventions
• Enroll unhoused individuals in the Homeless Management Information System (HMIS) and update client information in HMIS.
• Ensure clients are assessed for income and public benefits.
• Provide transportation assistance when feasible and appropriate.
• Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Mental Health, Department of Health Services, and multi-disciplinary teams.
• Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, service status, and attainment in HMIS.
• Assist in the transportation of unhoused individuals during adverse weather events or city-declared emergencies.
• Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Service Planning Area, lead agencies and other homeless outreach teams within CIRCLE areas.
• Mentor and train staff on developing proper outreach skills, which include directing to follow proper policies and procedures.
• Maintain data as required by the program.
• Acts as On-Call Supervisor, some night and weekend on-call shifts may be required.
• Other duties as assigned.
  
  

MINIMUM QUALIFICATIONS: Supervisors must have one of the following qualifications

• Bachelor’s degree in social work, psychology, or a similar field, with at least one year of experience working with PEH or vulnerable populations and providing case management to vulnerable populations, preferably those living with mental illness and/or substance use disorders.
• Associate’s degree in social work, psychology, or a similar field, with at least two years of experience working with and providing case management to PEH or vulnerable populations, preferably those living with mental illness and/or substance use disorders.
• Certification in substance abuse counseling (e.g., CAADE, CCAPP), Certified Peer Support Specialist, Certified Psychiatric Technician, or another mental health professional qualification agreed to by MOCS, with at least one year of experience working with and providing case management to PEH or vulnerable populations.
• Minimum of 3 years supervisory experience preferred.
  
  

Preferred Qualifications

• Residence within the Zones, zip codes, or Council Districts of the Pacific CIRCLE Zone per the below map: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, Palms.
• Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
• Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.
• Ability to use computers/internet to look up information and enter relevant notes.
• Conflict resolution skills.
• Customer service orientation.
• Analytical ability and skills to handle and solve complex issues and problems.
• Computer knowledge/skills or ability to learn.
• Excellent oral and written communication skills.
• Language capability: Spanish
  
  

Other Skills, Knowledge, And Abilities

• Must possess a valid California Divers License.
• Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• Successfully pass the background check
  
  

PHYSICAL DEMANDS

• Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.
• Ability to use a computer, phone or office equipment for extended periods of time.
• Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
• Must be able to lift a minimum of 35 lbs.
• With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.
• Stand Constantly
• Walk Constantly
• Sit Frequently
• Handling / Fingering Constantly
• Reach Outward Occasionally
• Reach Above Shoulder Occasionally
• Climb, Crawl, Kneel, Bend Occasionally
• Lift / Carry Occasionally - Up to 50 lbs.
• Push/Pull Occasionally - Up to 50 lbs
• Talk/ Hear Constantly
• See Constantly
• Taste/ Smell Not Applicable
  
  

Frequency KEY

• Not Applicable = Not required for essential functions
• Occasionally (0 - 2 hrs./day)
• Frequently (2 - 5 hrs./day)
• Constantly (5+ hrs./day)
  
  

Work Environment

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Non-profit Organizations

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