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Cinnabon Assistant Manager

Cinnabon / Jamba / Sbarro

San Diego (CA)

On-site

Full time

3 days ago
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Job summary

A leading food service company in San Diego seeks an Assistant Manager to oversee operations and drive sales. You will lead a dynamic team, ensuring exceptional guest experiences while managing product quality and employee performance. Candidates should have an Associate Degree or equivalent experience, with strong leadership and communication skills.

Qualifications

  • Demonstrated ability to train and motivate the crew.
  • Experience in food service or retail environment.

Responsibilities

  • Lead crew and manage shift operations.
  • Ensure high-quality product delivery and guest satisfaction.
  • Conduct staff training and performance management.

Skills

Leadership
Problem solving
Teamwork
Communication
Integrity

Education

Associate Degree or equivalent experience

Job description

Description : Mission :

The Assistant Manager is responsible for acting in a leadership role to the crew leaders as well as the crew. He / she must lead by example in values and responsibilities :

  • We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests.
  • We are Clean and Attractive - learn the importance of maintaining a
  • clean and attractive work environment and appearance.
  • We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
  • We Always Deliver High Quality - learn what is meant by quality and

how to demonstrate behaviors that support the consistent delivery of quality products.

  • We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction. Able to recite the values and value proposition
  • Duties & Responsibilities :

    Sales and Profits

  • Builds sales by promoting guest satisfaction.
  • Manages labor costs by evaluating actual labor against projected sales throughout the shift.
  • Product Quality

  • Maintains and delivers high quality products using the PACE system.
  • Monitors product quality by managing crewmember performance and providing specific feedback.
  • Service

  • Trains crewmembers in WOW! Service.
  • Trains crew members to respond pro-actively to the guest.
  • Effectively manages shift to exceed the guest's expectations.
  • Models and promotes the Cinnabon culture and values.
  • Housekeeping

  • Trains crew members to maintain bakery cleanliness during shift.
  • Follows bakery-cleaning schedule.
  • Troubleshoots equipment repairs.
  • Follows procedures for reporting maintenance problems.
  • Staffing

  • Uses shift planning tools to deploy crewmembers effectively.
  • Conducts interviews with Crewmember Selection tools.
  • Training

  • Trains crewmember on all positions using the approved job aids.
  • Conducts effective crewmember orientations.
  • Trains crewmember on new products.
  • Performance Management

  • Effectively manages the shift and bakery in the Bakery Manager's absence.
  • Accomplishes all management duties in a timely manner.
  • Policies and Procedures

  • Follows procedures outlined in the Operations Manual.
  • Follows cash control policy and security policy.
  • Knowledgeable in register discounts and promotions.
  • Maintains safe working conditions in the bakery.
  • Reports accidents and incidents to Bakery Manager / Franchise Partner within 24 hours.
  • Employee Relations

  • Effectively coaches crewmembers for improved performance.
  • Accurately, consistently document performance appropriate.
  • Uses consistent practices in managing performance problems.
  • Administration

  • Accurately completes all financial reports.
  • Makes accurate drawer counts, safe audits, petty cash and bank deposits following company guidelines.
  • Schedules weekly labor efficiently and ensures sign in / out record keeping is accurate.
  • Reports and reconciles weekly payroll.
  • Understands weekly P & L statement and take corrective actions as needed.
  • All other duties as assigned by the Bakery Manager or Franchise Partner.
  • Critical Skills :

  • Leadership and Motivation
  • Problem solving / Cognitive skills
  • Teamwork and Interpersonal Communication skills
  • Honesty and Integrity
  • Maturity and Stability
  • Essential Physical Requirements :

  • Ability to communicate with Guests and co-workers.
  • Ability to read and perform functions of addition and subtraction and makes correct change.
  • Ability to process information through the POS register system.
  • Ability to lift up to 5Olbs bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery).
  • Ability to lift up to 35-pound boxes of frozen products.
  • Ability to work in a warm environment (ovens) and react to buzzers and timers.
  • Ability to climb ladders and bends at the waist to clean equipment.
  • Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).
  • Ability to work around industrial strength cleaners.
  • Ability to weigh and measure baking products.
  • Ability to stand for up to 4 hours without a break.
  • Ability to operate the mixer (if working in a scratch bakery).
  • Professional Background :

    Associate Degree or equivalent work experience in a food service or retail environment. Demonstrated ability to positively effect bakery sales and profits.

    Demonstrated ability to train and motivate the crew to exceed the Guests expectations.

    Requirements :

    leadership and motivation, problem solving, teamwork and communication, honesty and integrity

    Additional Info : 20.00 / hour + bonus

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