Cincinnati Service Technician

White Castle; Covington (KY); Hybrid; USD 47,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Free meals while working

Scholarship opportunities

Opportunities for growth with promote‑

Community volunteer initiatives

And more!

Job summary

White Castle is seeking a Service Technician to maintain company-operated facilities, equipment, and grounds across restaurants, offices, and warehouses. The role involves hands-on repair, troubleshooting, and on-call availability on a rotation.

You’ll support the maintenance program, manage invoices, and ensure safety compliance in a fast-paced environment. Ideal candidates hold a two-year technical degree or equivalent experience, with HVAC/R certifications preferred.

Qualifications

• Two-year technical degree or equivalent field experience in facility repair and services.
• EPA Certification types I & II for HVAC&R or able to achieve certification in 6 months.
• Knowledge of Building codes and OSHA Standards; OSHA-10 experience preferred.

Responsibilities

• Day to day hands on service of assigned buildings, grounds and equipment.
• Provide technical skills to troubleshoot all matters relative to the facility maintenance program.
• Communicate as required to complete electronic work orders, documents and to respond to internal customers, co‑workers and supervisors by phone calls, emails, texting or other form of communication.
• Respond to internal and external customer needs to properly maintain equipment and facilities.
• Manage facilities invoices and purchases for proper record keeping.
• Compliance with all OSHA, EPA and company established procedures and EPA record keeping on environmental issues.
• Compliance with the inventory procedures for the Service Department’s parts and supplies.
• Assist Facilities Supervisor/ Service & Facilities Manager in training of Service Department team members.

Skills

Mechanical abilities

Hand tools

Welding

Heavy lifting

Communication skills

Driver's license

Education

Two-year technical degree or equivalent field experience in facility repair and services

EPA Certification types I & II for HVAC&R

Job description

Description:

When what you Crave is a job that combines creative, challenging and ever-­changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-­food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it!

The Service Technician position will be responsible for maintaining all assigned company operated facilities to an established company standard to project an excellent brand image to our customers and employees. This scope includes assuring all facilities are kept at their highest appraised value within their assigned properties. The role will be responsible for the hands‑on maintenance of company operated facilities, equipment and grounds for restaurants, office/warehouse, and other related property and equipment as requested by supervisor.

What we are looking for

• Two‑year Technical degree or equivalent field experience in facility repair and services;

• EPA Certification types I & II for HVAC&R, or able to achieve certification in 6 months;

• Preferred Knowledge: (Any items would be a plus);

• Commercial property - building and site maintenance management;
• All building maintenance procedures and accepted practices;
• All building equipment - including electrical, plumbing and kitchen equipment;
• Facilities management for office/warehouse buildings and restaurants;
• Knowledge of Building codes and standards;
• Knowledge of OSHA Standards for General Industry for buildings, equipment and grounds and have passed the OSHA 10 hour class;
• Company MSD (Material Data Sheet) procedures.

• Able to make decisions on repair or replacement based on troubleshooting skills, while still meeting deadlines;

• Knowledge and capability to deal with afterhours (24/7) calls when there are limited resources to assist in making emergency repairs. The successful candidate must be available to be on call to fulfill these duties on a 4‑week rotation;

• Good communication skills with both White Castle team members and outside providers;

• Must have mechanical abilities and be able to use various hand tools, welding experience would be a plus;

• Ability to climb ladders and scaffolds, work for extended hours of uninterrupted time and must be able to withstand adverse weather and site conditions for any assigned job site inspections;

• Ability to lift, push or pull up to 50 pounds regularly;

• Valid driver’s license, dependable transportation and automobile insurance with the required limits of liability;

• Adhere to safety rules and procedures and use proper tools in prescribed manner;

• Travel to and from different locations as assigned.

What you will do

• Day to Day hands on service of assigned buildings, grounds and equipment;

• Provide technical skills to troubleshoot all matters relative to the facility maintenance program;

• Communicate as required to complete electronic work orders, documents and to respond to internal customers, co‑workers and supervisors by phone calls, emails, texting or other form of communication;

• Respond to internal and external customer needs to properly maintain equipment and facilities;

• Manage facilities invoices and purchases for proper record keeping;

• Compliance with all OSHA, EPA and company established procedures and EPA record keeping on environmental issues;

• Compliance with the inventory procedures for the Service Department’s parts and supplies;

• Assist Facilities Supervisor/ Service & Facilities Manager in training of Service Department team members.

Here’s an overview of the benefits you could enjoy as part of the White Castle team!

The compensation, benefits, and perks for this role may vary based on average hours worked, location, and length of service.

Compensation

• Competitive WEEKLY pay! This position starts at the minimum rate listed in this job posting, with the potential for higher earnings based on qualifications and experience.

Company Benefits

• Paid time off or paid vacation based on work location

• Medical benefit plans

• Dental/Vision reimbursement plan

• Life insurance

• 401(k)

• Profit‑sharing plan

• Employee Assistance Program (EAP)

Company Perks

• Free uniforms

• Free meals while working

• Scholarship opportunities

• Opportunities for growth with promote‑from‑within practices

• Community volunteer initiatives

• And more!

Pay Rate: $34.01 - $45.35 per hour

Your search ends here—we’ve got the career opportunity you Crave!

White Castle is an Equal Opportunity Employer

White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law. Should you need assistance with completing this application or with any other part of the application process, please contact Team Member Services [e-mail].

Company Information:

At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we've believed what our founder, Billy Ingram, said best: "Happy employees make happy customers." It's a philosophy that's guided us for generations and continues to shape how we support our team members today.

Along the way, our Original Slider® was named as Time Magazine’s "Most Influential Burger of All Time," we were recognized as one of Fast Company's "10 Most Innovative Dining Companies," and have earned Great Place To Work Certification™ every year since 2021, and an honoree on the Fortune Best Workplaces in Retail™ list since 2022.

If this sounds like your kind of place, we’d love to hear from you.