Cinch - Customer Success Manager

rctsglobal-com; Draper (UT); On-site; USD 70,000 - 120,000; Full time

Job summary

Cinch.io, a high-growth venture-backed SaaS company in the MarTech space, is seeking a Customer Success Manager to own the post-sale customer journey—from onboarding and adoption to renewals and expansion.

You will work directly with marketers and business leaders to drive measurable results, and collaborate cross-functionally with product, sales, and marketing to champion customer needs and growth opportunities.

Qualifications

• 2-4+ years in Customer Success, Account Management, or related roles in B2B SaaS.
• Strong relationship builder who's proactive and solutions-oriented.
• Experience working with marketing, digital, or data-focused users is a plus.

Responsibilities

• Own the post-sale customer journey - onboarding, adoption, renewals, and expansion
• Work directly with marketers and business leaders to drive measurable results
• Collaborate cross-functionally with product, sales, and marketing to champion customer needs
• Help shape and scale CS processes and best practices from the ground up
• Be a trusted advisor and advocate for your customers' long-term success

Skills

Customer Success

Account Management

B2B SaaS

Relationship building

Proactive

Job description

CSM

Cinch.io - a high-growth, venture-backed SaaS company in the MarTech space. They're scaling quickly and looking for someone hungry, eager to grow, and excited to make a real impact in a fast-paced, startup environment.

If you're energized by owning customer relationships, love helping users get real value from a platform, and thrive in an early-stage, high-velocity team, this could be a great fit.

In this role, you'll:

• Own the post-sale customer journey - onboarding, adoption, renewals, and expansion
• Work directly with marketers and business leaders to drive measurable results
• Collaborate cross-functionally with product, sales, and marketing to champion customer needs
• Help shape and scale CS processes and best practices from the ground up
• Be a trusted advisor and advocate for your customers' long-term success

What makes this opportunity unique:

• A product clients actually want, with clear ROI and growing demand
• A collaborative, startup culture that rewards initiative, scrappiness, and creativity
• A chance to be part of a small but mighty team during a high-growth phase
• Real career growth opportunities as the company continues to scale

Who we're looking for:

• 2-4+ years in Customer Success, Account Management, or related roles in B2B SaaS
• Strong relationship builder who's proactive and solutions-oriented
• Experience working with marketing, digital, or data-focused users is a plus
• A self-starter who's energized by a fast-paced, evolving environment