CIB Operations - Internal and Executive Communications - Senior Associate

Next Frontier Capital; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Tuition reimbursement

Job summary

JPMorgan Chase seeks a seasoned Internal Communications Senior Associate to shape executive storytelling and strategic communications across Digital & Platform Services within CIB. You will guide communications plans, engage employees, and support key initiatives through newsletters, town halls, and multichannel content.

The role emphasizes craft in executive messaging, event support, intranet governance, and impact measurement of internal tactics to inform strategy adjustments.

Qualifications

• Minimum of 5 years of experience in corporate or internal communications with a relevant bachelor's degree.
• Ability to develop cohesive, effective communications strategies that resonate with key audiences.
• Strong writing and editing abilities, plus verbal communication skills.
• Storytelling expertise to simplify complex topics and drive narratives aligning with business goals.
• Creative mindset and ability to bring new ideas to communications projects and tactics.

Responsibilities

• Lead executive messaging, including talking points, briefs, org announcements, and change updates.
• Develop and publish stories highlighting business achievements and recognizing people behind them.
• Plan and execute executive engagement events: site visits, offsites, town halls, roundtables, fireside chats.
• Amplify Operations stories across channels (Teams, Outlook, intranet, video, live events) and coordinate with Press and Marketing for external stakeholders.
• Prepare first drafts, secure approvals, and disseminate communications materials for multiple channels.

Skills

Executive communications

Editing

Storytelling

Project management

Attention to detail

Problem solving

Adaptability

Relationship building

Industry knowledge

Risk management

Education

Bachelor's degree in business/finance/communications

Tools

Adobe Creative Suite

InDesign

Job description

Role Description: CIB Operations: Internal Communications Senior Associate

We’re looking for a strong communicator, writer and collaborator to join JPMorgan Chase’s Commercial & Investment Banking (CIB) communications team supporting Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future-ready products and platforms.

As an Internal Communications Senior Associate, you will support CIB’s Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition as well as support for key initiatives. You will be integrally involved in the execution and measurement of all channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media.

Key Responsibilities

• Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc
• Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them
• Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats
• Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders
• Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels – including executive messages, organization announcements, event invitations, announcements, newsletters, articles/stories, videos, digital signage, etc.
• Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.
• Support intranet management; oversee look, feel and navigation, and advise on content strategy
• Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach

Qualifications and skills

• Experience: Minimum of 5 years of experience in corporate or internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
• Strategic communications: Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills.
• Storytelling expertise:Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
• Creativity: Desire to bring creativity and new ideas to communications projects and tactics.
• Project management:Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
• Attention to detail:Meticulous approach to ensuring accuracy and quality in all communications.
• Problem solving:Analytical and strategic mindset for addressing challenges and finding solutions.
• Adaptability:Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
• Relationship building:Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Industry knowledge:In-depth understanding of the financial services industry is a bonus.
• Risk management: Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
• Character & style: High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility

Additional preferred qualifications and skills

• Understanding of the financial services industry
• Experience working in a large, matrixed organization
• Design software experience (e.g., Adobe Creative Suite/InDesign)
• Website management and multimedia experience (e.g., video development)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. As an Internal Communications Senior Associate, you will support CIB’s Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition as well as support for key initiatives. You will be integrally involved in the execution and measurement of all channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media.