CI Specialist 3

RR Donnelley & Sons; Pittsburgh (Allegheny County); On-site; USD 74,000 - 116,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Parental leave

Tuition assistance

Job summary

RR Donnelley & Sons is seeking a site Quality Management professional to lead the implementation, maintenance, and continual improvement of the site QMS. You will drive high-impact projects to optimize cost, quality, and performance, serving as the primary site lead for continuous improvement and mentoring staff.

You will influence leadership, embed sustainable best practices, and act as a key driver of operational excellence across the site.

Qualifications

• Bachelor's degree in a discipline related to the role.
• Minimum 5 years' experience with ISO and cGMP oversight.
• Strong problem solving, communication and leadership abilities.

Responsibilities

• Lead the site QMS implementation, maintenance and improvement.
• Provide root cause analysis and CAPA support to leadership.
• Review CAPAs and corrective actions to minimize recurrence.
• Oversee internal audits and QMS performance metrics.
• Develop advanced process improvement to cut costs and boost quality.
• Drive EHS programs and sustainability within projects.
• Monitor training and maintain quality resources.
• Ensure documentation and record retention conformity.
• Identify and implement proactive injury-reduction programs.
• Provide expertise in EHS initiatives and change management.

Skills

Leadership

Communication

Problem solving

Change management

Process improvement

Auditing

Documentation control

Mentoring

IT proficiency

Cross-functional collaboration

Education

Bachelor's degree in related field

Internal Auditor qualification

ISO/cGMP knowledge

Tools

Windows

macOS

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Leads the implementation, maintenance and continual improvement of the site Quality Management System (QMS) and its performance. Leads high-impact projects that aim to optimize cost, quality, and operational performance. Serves as the primary site lead for continuous improvement, influencing leadership and partners to embed sustainable best practices. Mentors and guides other staff, providing expertise in advanced methodologies and change management. Acts as a key driver of operational excellence within the site.

Responsibilities

• Provides leadership for QMS, ensuring compliance with ISO, cGMP and corporate quality standards
• Provides root cause analysis and corrective/preventative action plan support to site leadership
• Reviews, CAPAs, spoilage incidents, and other errors for designated high risk accounts, and reviews and approves root cause analysis efforts by site leadership, and corrective/preventive actions to ensure the risk of repeat occurrence is reduced or eliminated.
• Oversees internal audits and QMS performance metrics, presenting findings to site leadership through regular Management Reviews
• Develops and deploys advanced process improvement methodologies to optimize cost, quality, and efficiency
• Leads improvement projects, including EHS program development and sustainability for assigned programs
• Monitors quality related training requirements, including maintaining an effective level of trained quality resources
• Ensures conformance with overall company standards relating to documentation and record retention.
• Assists in the identification, development, and implementation of proactive programs designed to reduce injuries.
• Provides expertise in EHS initiatives, including focus groups, safety programs, and change management.

Qualifications

• Bachelor degree in discipline related to functional work is required
• At least 5 years of relevant experience is required including overseeing ISO and cGMP.
• Able to apply broad work experience and knowledge when analyzing complex problems. Must be able to consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Requires strong understanding of the impact of a message on the organization or customer.
• Possess an understanding of and practical application of computer systems, including Microsoft Windows and/or MAC environments, and the ability to leverage other technical tools to efficiently and accurately complete work assignments. This includes applying expertise across all relevant tools and applications and effectively mentoring junior team members in their use.
• Able to maintain organizational integrity with a strong grasp of document control standards.
• Strong leadership and communication skills and ability to work effectively across all employee levels.
• Demonstrated leadership, facilitation, coaching and organization skills.
• Internal Auditor or Lead Auditor qualification or experience required.
• Demonstrated knowledge of ISO related quality management systems required
• Demonstrated knowledge of and experience with cGMP and/or SOC2+ requirements preferred.

Additional Information

RRD's current salary range for this role is $73,500 to $116,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.