CHW Supervisor

South Side Healthy Community Organization; Chicago (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Tuition benefits

Job summary

South Side Healthy Community Organization (SSHCO) is seeking a CHW Supervisor to provide leadership for a team delivering community health services across Chicago’s South Side. The role includes staff supervision, health education, and case management with occasional home visits and travel to multiple sites.

The ideal candidate has at least three years in public health, strong leadership and communication skills, and is committed to health equity.

Qualifications

• Flexible work schedule required.
• Travel throughout the Chicagoland area; valid driver's license and proof of insurance required.
• High school diploma or equivalent required; college degree preferred.
• At least three years in public health, social services or healthcare with a bachelor’s degree or equivalent.
• CHW certification preferred; up-to-date vaccinations per CDC guidelines.

Responsibilities

• Supervise and mentor CHW/CHOWs in educating and disseminating health messages.
• Guide CHW/CHOWs in connecting community members to health and social services and navigating case management.
• Lead CHW/CHOWs in recruitment, outreach, and ongoing care including home visits and phone consultations.
• Collaborate with project leaders to assess intervention effectiveness and manage caseloads.
• Participate in hiring, evaluations, and establishing professional boundaries with staff.

Skills

Leadership

Interpersonal skills

Communication

Spanish language

Education

High school diploma

College degree preferred

Tools

Athena

Epic

Cerner

Microsoft Office

Job description

About the Organization At the South Side Healthy Community Organization (SSHCO), we believe in transforming health and scaling new models of care to build a stronger, more vibrant, and empowered community. We are a key partner in a collaborative of 13 healthcare organizations on Chicago's South Side, all united by a single mission: to improve the health and well‑being of our community. If you are guided by our core values of Integrity, Collaboration, Communication, Accountability, and Respect, we invite you to join us. We are looking for individuals who want to be part of a movement that prioritizes community needs and ensures a healthier future for all.

SSHCO provides a comprehensive suite of benefits designed to promote a well-balanced lifestyle for our employees, including medical/dental/vision insurances, a 401(k) with company match, paid time off, and tuition benefits. These benefits are designed to be affordable and competitive, helping you with your well‑being, financial security, and career advancement.

Req Number COM-26-00006

Category Community Health & Outreach

Position CHW Supervisor

Open Date 9/9/2026

Exempt/Non-Exempt Exempt

Pay Range $55,000

Full-Time/Part-Time Full-Time

Work Modality

Shift Days

Description

The CHW Supervisor plays a vital role in building SSHCO's capacity to deliver impactful community health services. The position provides comprehensive support to our team of Community Health Workers (CHWs) and Community Health Outreach Workers (CHOWs) by providing direction, supervision, mentorship, and assessment of staff training needs. The Supervisor works collaboratively to guide implementation and quality assurance of all SSHCO affiliated CHW/CHOW interventions. The Supervisor also maintains a reduced caseload of patients and provides health education, health system navigation support, and case management services. The position oversees staff at various locations within SSHCO and requires travel to sites on the South Side of Chicago.

ESSENTIAL JOB FUNCTIONS

• Supervise and mentor CHW/CHOWs in educating and disseminating health messages in the community, ensuring adherence to protocols and procedures.
• Guide CHW/CHOWs in connecting community members to health and social services and navigating case management challenges.
• Lead CHW/CHOWs in recruitment, outreach, and providing ongoing care to community members. This includes onsite visits, home visits, and phone consultations with patients, families, and medical/social service staff. May also manage a caseload of participants.
• Collaborate with project leaders and other team members to assess intervention effectiveness, monitor and/or assign CHW caseloads, and discuss workloads.
• Participate in the hiring process for CHW/CHOWs, conduct regular evaluations for direct reports and help CHW/CHOWs establish professional boundaries.
• Foster a positive teamwork environment. This includes recognizing staff achievements and building strong relationships.
• Ensure CHW/CHOWs are well‑equipped to succeed by managing workloads, documenting their efforts, and overseeing program‑specific paperwork (activity logs, case notes, evaluation tools).
• Help CHW/CHOWs develop various business skills such as writing, public speaking, record keeping, leadership, and time management. Identifies and plans continuing education opportunities and assists with the facilitation of training (classroom, on‑the‑job, shadowing, and quality improvement initiatives).
• Facilitate effective communication between team members, project staff, community partners, and clients. This may involve working with multi‑disciplinary teams in health settings to develop and maintain strong relationships with clinical teams.
• Assist with organizing data for program evaluation and ensuring the fidelity of data collected by CHW/CHOWs.
• Actively participates in team meetings and/or external partner meetings.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Community Health Workers
• Community Health Outreach Workers

QUALIFICATIONS

• Flexible work schedule required. Requires availability weekdays (8:00 AM - 4:30 PM) with occasional evenings and weekends as needed.
• Travel: This position requires travel throughout the Chicagoland area. A valid driver's license, reliable vehicle, and proof of insurance required.
• Education: High school diploma or the equivalent required. College degree preferred.
• Experience: At least three years of professional experience in a public health, social service or healthcare industry complemented with a bachelor's degree or equivalent combination of experience and education required.
• Licenses and Certifications:
  • Up-to-date vaccinations as defined by the CDC, including influenza and COVID-19 required. Proof required prior to the start date.
  • CHW Certification preferred.
• Computer Skills:
  • Strong proficiency with an EMR system (e.g., Athena, Epic, Cerner) preferred.
  • Working knowledge of Microsoft Office Suite (Word, Access, Excel, PowerPoint).
• Language Skills: Bilingualism in Spanish if a plus and may be required for some positions.
• Additional:
  • Familiarity with and/or experience working in Chicago's West/South Side communities (residents preferred).
  • Working knowledge of medical terminology.
  • Proven ability to lead and collaborate effectively with paraprofessional staff.
  • Excellent interpersonal skills with conflict resolution and clear verbal and written communication skills.
  • Strong understanding of the CHW model and experience working with CHWs or within healthcare (strongly preferred).
  • Commitment to racial and health equity.
  • Passion for working with community members and providers.
  • Culturally competent with empathetic mindset.
  • Strong leadership skills in team building and program administration.

EOE Statement

SSHCO is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We provides equal employment opportunities to all employees and applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Equal employment opportunity applies to all terms and conditions of employment. Our hiring and employment practices are based solely on job‑related criteria and qualifications, and we strive to ensure that all employees and applicants are treated with respect, fairness, and without bias. We promote an environment where every team member can thrive, contribute their best, and reach their full potential.

If you require reasonable accommodation during the application process or throughout your employment, please contact us at [e-mail]. We are dedicated to providing the necessary support to ensure equal access and opportunities for all individuals.

This position is currently accepting applications.