Chronic Pain and Addiction Case Manager

Paycom; Wellfleet (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

Outer Cape Health Services in Wellfleet, MA seeks a Chronic Pain and Addiction Case Manager. The role provides clinical leadership, care coordination, and nursing support for patients with chronic pain, opioid-related conditions, and substance use disorders.

You will coordinate with primary care and behavioral health teams, educate patients, and monitor treatment outcomes to improve safety and quality of life.

Qualifications

• BLS/CPR certification required.
• Minimum of 2+ years of clinical nursing experience.
• Experience in chronic pain management, addiction medicine, behavioral health, primary care, or complex care management.
• Knowledge of opioid use disorder treatment and MAT/MOUD.
• Experience in a team-based care model.
• RN license in good standing with MA Board of Registration.

Responsibilities

• Provide clinical leadership, care coordination, and nursing support for chronic pain and addiction management.
• Coordinate care with PCPs, pain specialists, behavioral health clinicians, and other providers.
• Educate patients on chronic pain, non-opioid strategies, medication safety, and self-management.
• Monitor treatment effectiveness, adherence, adverse effects, and patient condition changes.
• Support safe opioid prescribing practices and patient monitoring.
• Assist with navigating healthcare systems, referrals, and insurance barriers.
• Coordinate medication ordering, refills, and delivery to sites.
• Participate in quality improvement initiatives for SUD treatment access and outcomes.

Skills

Nursing experience

Chronic pain management

Addiction medicine

Behavioral health

Team-based care

Communication skills

Confidentiality

EPIC proficiency

Education

BSN or ASN in nursing

Massachusetts RN license

Tools

EPIC

Outlook

Microsoft Office

OneDrive

Job description

Job Details: Job Location: Wellfleet Health Center - Wellfleet, MA, Position Type: Full Time, Salary Range: $75000.00 - $95000.00Salary, Chronic Pain and Addiction Case Manager

Our Culture- Why work with us:

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are:

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day in the Life of this Role:

Reporting to the Director of Nursing, the Chronic Pain and Addiction Case Manager provides clinical leadership, care coordination, and nursing support for patients managing chronic pain, opioid-related conditions, and substance use disorders. This role combines complex care management for chronic pain, medication-assisted treatment coordination, patient education, and interdisciplinary collaboration to improve patient safety, treatment adherence, recovery outcomes, and overall quality of life.

Summary of Duties:

Chronic Pain Case Management

• Perform comprehensive nursing assessments for patients with chronic pain, including pain history, functional status, medication use, psychosocial needs, and barriers to care.
• Develop, implement, and monitor individualized care management plans focused on improving function, safety, and patient-centered outcomes.
• Coordinate care with primary care providers, pain specialists, behavioral health clinicians, physical therapists, pharmacists, and community resources as needed.
• Provide education on chronic pain conditions, non-opioid pain management strategies, medication safety, coping skills, and self-management techniques.
• Monitor treatment effectiveness, medication adherence, adverse effects, and changes in patient condition.
• Support safe opioid prescribing practices through patient monitoring, risk assessment, care coordination, and provider communication.
• Assist patients with navigating healthcare systems, referrals, insurance barriers, and access to supportive services.
• Track clinical outcomes, follow-up needs, and progress toward individualized goals.
• Screen for high-risk behavior, early recognition and transition to substance use treatment as applicable.

Addiction Case Management

• Provide support to the Addiction Clinical Specialist to assist with management of complex substance use cases and MAT inductions.
• Act as a clinical liaison to the Behavioral Health Recovery Support team.
• Assist in panel monitoring and primary care team support as needed.
• Conduct nursing intake assessments, health screenings, medication reconciliation, and ongoing patient monitoring.
• Monitor patient response to treatment, withdrawal symptoms, cravings, recovery goals, and treatment engagement.
• Provide patient education regarding addiction as a chronic disease, overdose prevention, harm reduction strategies, naloxone use, and recovery support.
• Manage workflows, including patient outreach, follow-up tracking, care gaps, and referral coordination.
• Coordinate medication ordering/refills/delivery to sites.
• Support quality improvement initiatives related to substance use disorder treatment access, retention, safety, and outcomes.
• Assist with development and implementation of clinical protocols, workflows, and staff education related to addiction treatment.
• Other related duties and projects as assigned.

Qualifications: What we need from you:

• BLS/CPR certification required.
• Minimum of 2+ years of clinical nursing experience required.
• Experience in chronic pain management, addiction medicine, behavioral health, primary care, or complex care management.
• Knowledge of opioid use disorder treatment, medication-assisted treatment (MAT/MOUD), and harm reduction principles.
• Experience or desire to work in a team-based care model.
• Bachelor of Science or Associates in Nursing from an accredited school of nursing by AACN.
• Current Registered Nurse (RN) license from the Massachusetts State Board of Registration.
• Maintain and enhance professional nursing skill and knowledge by attending continuing education programs.
• Excellent interpersonal skills, written and verbal communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive, etc.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to work effectively both as a team member and independently within a culturally diverse and inclusive environment.

AAP/EEOC Statement

Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans’ status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

In accordance with Massachusetts law, we are committed to wage transparency. The salary range for this position is $75,000 - $95,000. This range is provided to promote equity and transparency in our hiring process. Actual compensation may vary based on factors such as experience, qualifications, internal equity, and other job-related criteria.