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Chromatography Solutions Specialist (USA REMOTE)
Phenomenex
Charlotte (NC)
Remote
USD 65,000 - 70,000
Full time
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Job summary
Phenomenex seeks a Chromatography Solutions Specialist for a remote position. The role involves providing customer support, collaborating with technical teams, and meeting revenue targets while contributing to life sciences. Candidates should possess a Life Science degree and relevant experience in sales or customer service.
Qualifications
- 2 years relevant industry experience; 1 year of customer service and chromatography experience preferred.
- Must have proficiency in Microsoft Office and database management.
- Strong organizational and multitasking skills required.
Responsibilities
- Provide technical support and product recommendations to customers.
- Collaborate with the technical support team to maintain customer satisfaction.
- Engage in lead generation for the sales team.
Skills
Education
Tools
Job description
Join to apply for the Chromatography Solutions Specialist (USA REMOTE) role at Phenomenex
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Join to apply for the Chromatography Solutions Specialist (USA REMOTE) role at Phenomenex
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Phenomenex, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Phenomenex isn’t your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible.
In this role, you will have the opportunity to:
- Respond to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing basic technical support, product recommendations, troubleshooting support, preparing quotes, and assisting with orders. Utilize CRM, ERP, ticketing and chat softwares to provide support appropriately and document interactions.
- Collaborate with the Technical Support Team to provide solutions for separation science-related products and services through customer-initiated inquiries and necessary follow-ups, while maintaining high customer satisfaction ratings and fostering strong relationships with both new and existing customers.
- Meet revenue targets in supported region / territory
- Understand and recognize basic customer analytical methods associated in multiple industries and provide technical solutions for assay development. Comprehend routine and complex testing to support timely product delivery to customers.
- Engage in lead generation initiatives to identify and cultivate Sales Qualified Leads (SQLs), supporting pipeline growth for the broader sales team.
- Bachelor’s Degree in a Life Science (such as Chemistry or Biology, etc) required.
- At least 2 years of relevant Industry or Academic experience (at least 1 year of Sales or Customer Service experience + at least 1 year of chromatography and/or sample preparation experience in a lab setting preferred)
- Experience with Microsoft Office and database management, and ability to quickly master new software.
- Strong organizational skills and ability to multi-task
- Driven to succeed in collaborative settings, with a focus on continuous improvement and cross-functional teamwork
The salary range for this role is $65,000 - $70,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionSales and Business Development
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