CHOICES Care Coordinator- Davidson County

BlueCross BlueShield of Tennessee; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

BlueCross BlueShield of Tennessee is seeking a compassionate CHOICES Care Coordinator to visit members in their homes and communities, coordinating personal health goals and services. You will collaborate with clinical and social support teams to address physical, behavioral health, and long-term needs, ensuring safe, quality care.

The role requires an active TN RN license or unrestricted MSW license, strong problem-solving, time management and communication skills, and a willingness to travel

Qualifications

• 2 years - Clinical experience required
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

Responsibilities

• Partner with members and families to identify needed supports and direct services to meet personal goals for health, employment and independent living.
• Collaborate with clinical and social support colleagues to meet physical, behavioral health and long term service needs of each member.
• Conduct thorough face-to-face visits to assess current status and needs (physical, behavioral, functional, psycho-social, financial, employment).
• Authorize appropriate home and community based services and confirm services are provided and needs met.

Skills

Excellent communication

Interpersonal skills

PC skills (Office & Email)

Education

RN with TN license (active)

MSW with unrestricted license (LCSW/LMSW/LAPSW)

Job description

Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you.

As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

You will be a great match for this role if you have:

• 3 years of experience in a clinical setting
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills
• Must live within the following TN county: Davidson County
• Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.

Job Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid Driver's License.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Job Qualifications

Experience

• 2 years - Clinical experience required

Skills\Certifications

• PC Skills required (Basic Microsoft Office and E-Mail)
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

License

• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).

N/A

Number of Openings Available

1

Worker Type:

Employee

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.