Chocolate Advisor

Lindt USA; Kittery, Northern (ME, KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Lindt USA is seeking a Chocolate Advisor to join our retail team. You will create a premium in-store experience for customers, leveraging product knowledge and Lindt selling skills to meet sales goals. A positive, self-starter approach is essential for engaging customers and representing the brand across shifts.

You will also handle cash and store operations, stock management, and maintain cleanliness and compliance with QA policies. Availability nights, weekends, and holidays is required.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.

Responsibilities

• Sales: help store achieve sales plans with excellent customer service, product knowledge, and Lindt selling skills.
• Operate and model Lindt standards in daily activities such as dress code and upselling.
• Monitor and elevate customer or product issues to management promptly.

Skills

Customer interaction

Math skills

Follow directions

Education

High School graduate or equivalent

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.

• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Operational Controls

As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning as directed. Maintain store cleanliness
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements

Skills & Knowledge

• Ability to interact positively with customers
• Basic math and/or accounting skills
• Ability to take direction and execute work effectively

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $15.10 - $16.50

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

Join us in our journey of excellence, impact, and growth