Chocolate Advisor

Lindt & Sprüngli (Canada), Inc; Conway (NH); On-site; USD 21,000 - 22,000; Part time

Job summary

Lindt USA is seeking a Chocolate Advisor to deliver a premium in-store experience, drive sales, and maintain store standards. You will engage customers with Lindt products, share knowledge, and ensure an exceptional shopping environment.

The role requires flexibility to work nights, weekends, and holidays in a retail setting, with attention to detail in stocking, pricing, and customer service. A welcoming team and brand passion are part of the environment.

Qualifications

• Customer interaction skills to engage customers and provide service.
• Basic math skills for transactions and pricing accuracy.
• Ability to follow directions and execute tasks accurately and promptly.

Responsibilities

• Provide high levels of customer service to meet store sales goals.
• Demonstrate product knowledge and Lindt selling skills.
• Assist with stock replenishment, pricing, and store cleanliness.
• Handle cash/ POS transactions accurately and responsibly.
• Support opening/closing procedures and compliance with QA policies.

Skills

Customer interaction

Basic math

Follow directions

Education

High School graduate or equivalent

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities:

Sales

Consistently contribute to the store’s ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.

• Demonstrated understanding and commitment to the store’s sales mission on a daily, weekly, monthly basis.

• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.

• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.

• Demonstrate personal commitment to achieving store’s targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.

• Monitor and elevate customer or product issues to management in a timely and professional manner.

Operational Controls

As part of the store’s team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)

• Take initiative to re-stock shelves as needed, monitoring date codes and pricing

• Perform store maintenance & cleaning as directed. Maintain store cleanliness

• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements:

Skills & Knowledge:

• Ability to interact positively with customers

• Basic math and/or accounting skills

• Ability to take direction and execute work effectively

Experience:

• Prior retail experience, preferably in a specialty retail environment

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education:

• High School Graduate or equivalent

Other Requirements:

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $15.00-$16.00

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.