CHINESE KITCHEN/DEPT LEADER

Kroger Family of Companies; Hutchinson (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger Family of Companies is seeking a department supervisor for Chinese Kitchen operations to oversee production and customer service, ensuring quality and freshness while promoting company values. You will plan, train, and direct associates, organize workloads, and drive store sales and profits through excellent service.

Responsibilities include coaching staff, scheduling, handling customer feedback, managing inventory with CAO tools, and maintaining safety standards.

Qualifications

• Excellent written and verbal communication abilities.
• Proven ability to manage people and workloads.
• Ability to multitask and set priorities.
• Knowledge of employment laws and safety compliance.
• Willingness to work weekends and flexible hours.

Responsibilities

• Supervise and coach direct reports and conduct performance reviews.
• Organize work and schedule associates for prompt, courteous service.
• Respond professionally to customer or associate feedback and incidents.
• Use computer ordering to manage merchandise quantities and inventory.
• Price and display merchandise; ensure freshness and proper space.
• Operate department equipment following guidelines.
• Implement programs and adhere to policies and procedures.
• Contribute to department budgets, goals and results.
• Maintain equipment, facilities, and sanitary standards.
• Maintain temperature logs and train clerks on logs.
• Assist with inventories, store resets, remodels, promotions.
• Respond to emergencies and be flexible to work any shift.
• Perform essential functions with/without reasonable accommodation.

Skills

Communication skills

People management

Multitasking

Initiative

Team player

Customer service

Regulatory knowledge

Job description

Manage the department to ensure an unprecedented dining experience for the customer. Plan, organize, train and direct Chinese Kitchen associates; perform production and customer service functions; maximize store sales and profits by promoting sales and focusing on quality and freshness. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Organize work; train and schedule associates to consistently provide customers with prompt, courteous service.

• Respond tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents and questions.

• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

• Perform and direct others in pricing and displaying merchandise, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

• Operate equipment (e.g., knives, slicing equipment) according to company guidelines.

• Implement company programs and adhere to company policies and procedures.

• Provide input on department budgets, goals and results; maximize department and store sales and profits.

• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

• Maintain floor, shelf and display areas to ensure they are clean and up to sanitary standards.

• Update and maintain department temperature logs; train and follow up with Chinese Kitchen clerks on temperature logs to guarantee accurately recorded temperatures.

• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.

• Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work to resolve the emergency. Maintain flexibility to work any shift, including weekends.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum**

• Strong written and oral communication skills

• Demonstrated aptitude for managing people, organizing workloads and making intelligent decisions quickly

• Demonstrated ability to multitask, set priorities, present information in a professional manner and work with all levels of the organization

• Strong personal initiative and follow through to completion

• Friendly, approachable and outgoing demeanor with the ability to work as part of a team in a fastpaced environment

• Demonstrated ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers

• Ability to read/interpret documents (e.g., training manuals)

• Knowledge of applicable laws and regulations related to employment practices and safety compliance

Desired

• Thorough knowledge and experience in all phases of Chinese Kitchen operation

• Understand all key components of department operations and possess knowledge of applicable laws and regulations related to employment practices and safety